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All Outputs (17)

Preserving organizational trust during disruption (2020)
Journal Article
Gustafsson, S., Gillespi, N., Searle, R., & Dietz, G. (2021). Preserving organizational trust during disruption. Organization Studies, 42(9), 1409-1433. https://doi.org/10.1177/0170840620912705

How is organizational trust preserved during times of disruption? We address this question, building on the concept of active trust which views trust as an ongoing accomplishment constituted by reflexive actors. Drawing on a multi-case study of four... Read More about Preserving organizational trust during disruption.

Establishing HR Professionals’ Influence and Credibility: Lessons from the Capital Markets and Investment Banking Sector (2014)
Journal Article
Aldrich, P., Dietz, G., Clark, T., & Hamilton, P. (2015). Establishing HR Professionals’ Influence and Credibility: Lessons from the Capital Markets and Investment Banking Sector. Human Resource Management, 54(1), 105-130. https://doi.org/10.1002/hrm.21626

Through two separate studies involving 47 interviews inside 22 institutions in the capital markets and investment banking sector, we explore the levels of influence and sources of credibility for senior HR professionals, and examine the challenges th... Read More about Establishing HR Professionals’ Influence and Credibility: Lessons from the Capital Markets and Investment Banking Sector.

Organizational reintegration and trust repair after an integrity violation: A case study (2014)
Journal Article
Gillespie, N., Dietz, G., & Lockey, S. (2014). Organizational reintegration and trust repair after an integrity violation: A case study. Business Ethics Quarterly, 24(3), 371-410. https://doi.org/10.5840/beq2014437

This paper presents a holistic, contextualised case study of reintegration and trust repair at a UK utilities firm in the wake of its fraud and data manipulation scandal. Drawing upon conceptual frameworks of reintegration and organizational trust re... Read More about Organizational reintegration and trust repair after an integrity violation: A case study.

Trust and distrust: Polar opposites, or independent but co-existing? (2014)
Journal Article
Saunders, M., Dietz, G., & Thornhill, A. (2014). Trust and distrust: Polar opposites, or independent but co-existing?. Human Relations, 67(6), 639-665. https://doi.org/10.1177/0018726713500831

This article provides an empirical test of whether trust and distrust can co-exist in the mind of an employee. Two interrelated questions are considered: firstly, whether trust and distrust judgements are ‘symmetrical’ or whether they can occur ‘simu... Read More about Trust and distrust: Polar opposites, or independent but co-existing?.

The Dark Side of Trust: When Trust Becomes a 'Poisoned Chalice' (2014)
Journal Article
Skinner, D., Dietz, G., & Weibel, A. (2014). The Dark Side of Trust: When Trust Becomes a 'Poisoned Chalice'. Organization, 21(2), 206-224. https://doi.org/10.1177/1350508412473866

Trust is typically portrayed as beneficial to all concerned; something which is inherently good. In this article we focus on interpersonal trust and argue that, while there are undoubted benefits, trust can also be problematic; there are circumstance... Read More about The Dark Side of Trust: When Trust Becomes a 'Poisoned Chalice'.

Designing Trustworthy organizations (2013)
Journal Article
Hurley, R., Gillespie, N., Ferrin, D., & Dietz, G. (2013). Designing Trustworthy organizations. Sloan management review, 54(4), 75-82

Our model is based on research we conducted with colleagues over the last 12 years to understand how organizations and their leaders earn, maintain and violate trust and repair it after a violation. We conducted detailed reviews of the academic liter... Read More about Designing Trustworthy organizations.

Multiple constituencies of trust: a study of the Oman military (2011)
Journal Article
Redman, T., Dietz, G., Snape, E., & van der Borg, W. (2011). Multiple constituencies of trust: a study of the Oman military. The International Journal of Human Resource Management, 22(11), 2384-2402. https://doi.org/10.1080/09585192.2011.584402

This paper presents findings from a study of employees' multiple trust foci. Social exchange theory and the notions of conceptual and cognitive distance are used to generate hypotheses on the anticipated effects of specific trust relationships on emp... Read More about Multiple constituencies of trust: a study of the Oman military.

The impact of contracts on trust in entrepreneur–venture capitalist relationships (2011)
Journal Article
Strätling, R., Wijbenga, F., & Dietz, G. (2012). The impact of contracts on trust in entrepreneur–venture capitalist relationships. International Small Business Journal, 30(8), 811-831. https://doi.org/10.1177/0266242610388822

Venture capitalists (VCs) increasingly rely on elaborate formal contracts and incentivization through share ownership to manage their relationships with the entrepreneurial firms in which they invest. This study analyses the impact of a high degree o... Read More about The impact of contracts on trust in entrepreneur–venture capitalist relationships.

Organisational Trust: A Cultural Perspective (2010)
Book
Saunders, M., Skinner, D., Gillespie, N., Dietz, G., & Lewicki, R. (Eds.). (2010). Organisational Trust: A Cultural Perspective. Cambridge University Press

The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. The... Read More about Organisational Trust: A Cultural Perspective.

Trust repair after organization-level failure (2009)
Journal Article
Gillespie, N., & Dietz, G. (2009). Trust repair after organization-level failure. Academy of Management Review, 34(1), 127-145. https://doi.org/10.5465/amr.2009.35713319

We propose a systemic, multilevel framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees’ perceptions of the organization's trustwor... Read More about Trust repair after organization-level failure.

Trust and justice in the formation of joint consultative committees (2007)
Journal Article
Dietz, G., & Fortin, M. (2007). Trust and justice in the formation of joint consultative committees. The International Journal of Human Resource Management, 18(7), 1159-1181. https://doi.org/10.1080/09585190701391867

The paper identifies six phases in the creation of new joint staff-management consultative arrangements such as works councils or staff forums. Trust and justice theories are used to analyse the processes involved in initiating, designing, setting up... Read More about Trust and justice in the formation of joint consultative committees.

HRM inside UK e-commerce firms : innovations in the ‘new’ economy and continuities with the ‘old’ (2006)
Journal Article
Dietz, G., van der Wiele, T., van Iwaarden, J., & Brosseau, J. (2006). HRM inside UK e-commerce firms : innovations in the ‘new’ economy and continuities with the ‘old’. International Small Business Journal, 24(5), 443-470. https://doi.org/10.1177/0266242606067267

The e-commerce approach to people management (i.e. HRM) is popularly believed to be radically new and an innovative rewriting of the ‘old’ rules of employment. Yet little is known about which HR practices are used by such companies, and what might ex... Read More about HRM inside UK e-commerce firms : innovations in the ‘new’ economy and continuities with the ‘old’.

Measuring trust inside organisations (2006)
Journal Article
Dietz, G., & Hartog, D. (2006). Measuring trust inside organisations. Personnel Review, 35(5), 557-588. https://doi.org/10.1108/00483480610682299

Purpose – The purpose of this paper is to examine the extent to which measures and operationalisations of intra-organisational trust reflect the essential elements of the existing conceptualisation of trust inside the workplace. Design/methodology/ap... Read More about Measuring trust inside organisations.

Commonalities and contradictions in HRM and performance research (2005)
Journal Article
Boselie, J., Dietz, G., & Boon, C. (2005). Commonalities and contradictions in HRM and performance research. Human Resource Management, 15(3), 67-94. https://doi.org/10.1111/j.1748-8583.2005.tb00154.x

This is an overview of what the authors believe to be every empirical research article into the linkages between HRM and performance published in pre-eminent international refereed journals between 1994 and 2003. The analysis covers the design of the... Read More about Commonalities and contradictions in HRM and performance research.

Can there be non-union forms of partnership? (2005)
Journal Article
Dietz, G., Cullen, J., & Coad, A. (2005). Can there be non-union forms of partnership?. Employee Relations, 27(3), 289-306. https://doi.org/10.1108/01425450510591611

Purpose – The purpose of this paper is to explore a number of issues pertaining to the conceptualisation, operationalisation, feasibility and effectiveness of workplace partnership arrangements in a non-unionised setting. Design/methodology/approach... Read More about Can there be non-union forms of partnership?.

Partnership and the development of trust in British workplaces (2004)
Journal Article
Dietz, G. (2004). Partnership and the development of trust in British workplaces. Human Resource Management, 14(1), 5-24. https://doi.org/10.1111/j.1748-8583.2004.tb00109.x

This article examines the alleged links between 'partnership' forms of managing workplace relationships in Britain and the development of intra-organisational 'trust'. The potential for mutually complementary linkages between the two are clear, in th... Read More about Partnership and the development of trust in British workplaces.