Effective Pro-environmental Communication: Message Framing and Context Congruency Effect (2023)
Journal Article
Song, J., Lin, Z., & Zheng, C. (2023). Effective Pro-environmental Communication: Message Framing and Context Congruency Effect. Journal of Travel Research, https://doi.org/10.1177/00472875231206989

This research investigates the effectiveness of two types of message framing in pro-environmental communication: prescriptive versus proscriptive appeals in daily and tourism contexts. Two experimental studies were conducted. Study 1a focused on natu... Read More about Effective Pro-environmental Communication: Message Framing and Context Congruency Effect.

The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain (2023)
Journal Article
Zhou, Y., Yan, S., Li, G., Xiong, Y., & Lin, Z. (2023). The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain. Transportation Research Part E: Logistics and Transportation Review, 179, Article 103323. https://doi.org/10.1016/j.tre.2023.103323

The growing recognition of sustainable supply chain practices is indisputable. Nevertheless, consumer skepticism regarding the credibility of product sustainability information, which includes environmental impact and social responsibility, poses a s... Read More about The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain.

The Influence of Family Firm Succession on Financialisation : Evidence from China (2023)
Journal Article
Zhang, L., Baranchenko, Y., Lin, Z., & Ren, L. (2023). The Influence of Family Firm Succession on Financialisation : Evidence from China. International Journal of Entrepreneurial Behavior & Research, 29(9/10), 2045-2064. https://doi.org/10.1108/IJEBR-10-2022-0908

Purpose – This study seeks to fill a gap in the literature by examining the role of family firm succession in shaping the firm’s approach to financialisaton, which has received limited attention in previous research. In addition, the study explores t... Read More about The Influence of Family Firm Succession on Financialisation : Evidence from China.

The future is now? Consumers’ paradoxical expectations of human-like service robots (2023)
Journal Article
Zhu, T., Lin, Z., & Liu, X. (2023). The future is now? Consumers’ paradoxical expectations of human-like service robots. Technological Forecasting and Social Change, 196, Article 122830. https://doi.org/10.1016/j.techfore.2023.122830

The increasing adoption of human-like intelligent robots in various services has raised significant social and ethical concerns about their future implications. This study investigates how consumers' perceptions of the future development of anthropom... Read More about The future is now? Consumers’ paradoxical expectations of human-like service robots.

Concept and Evidence of Tourist Risk Gaze (2023)
Journal Article
Xie, C., Yu, J., Zhang, J., Wu, M., Lin, Z., & Feng, P. (2023). Concept and Evidence of Tourist Risk Gaze. Journal of Travel Research, https://doi.org/10.1177/00472875231197993

Gaze describes the experiential way that tourists perceive destinations during trips. Destination-related risks are inevitable in tourism; however, little attention has been given to the tourist gaze based on travel risk. Our research addresses this... Read More about Concept and Evidence of Tourist Risk Gaze.

Stigma in payday borrowing: a service ecosystems approach (2023)
Journal Article
Apostolidis, C., Brown, J., & Farquhar, J. (2023). Stigma in payday borrowing: a service ecosystems approach. European Journal of Marketing, https://doi.org/10.1108/EJM-04-2022-0268

Purpose This study aims to explore stigma in payday borrowing by investigating how the stigma associated with using such a service may spill over and affect other people, entities and relationships beyond the user within a service ecosystem. Desi... Read More about Stigma in payday borrowing: a service ecosystems approach.

Rise through coping with service failures in tourism (2023)
Journal Article
Su, L., Chen, H., & Lin, Z. (2023). Rise through coping with service failures in tourism. Annals of Tourism Research, 102, Article 103643. https://doi.org/10.1016/j.annals.2023.103643

Service failure, a common stressor experienced by tourists during their travels, can have a far-reaching impact beyond the travel domain. This research investigates how tourists cope with service failure during their travels and its influence on thei... Read More about Rise through coping with service failures in tourism.

Testing the performance of online recommendation agents: A meta-analysis (2023)
Journal Article
Blut, M., Ghiassaleh, A., & Wang, C. (2023). Testing the performance of online recommendation agents: A meta-analysis. Journal of Retailing, 99(3), 440-459. https://doi.org/10.1016/j.jretai.2023.08.001

Many retailers (e.g., Amazon, Walmart) use various types of online recommendation agents (RAs) on their websites to suggest goods and services to consumers. These RAs screen millions of options to ease consumers’ information search and evaluation. To... Read More about Testing the performance of online recommendation agents: A meta-analysis.

How risk messages influence tourist processing and sharing: The role of emojis (2023)
Journal Article
Zhang, J., Xie, C., Chen, Y., & Lin, Z. (2023). How risk messages influence tourist processing and sharing: The role of emojis. Journal of Hospitality and Tourism Management, 56, 454-468. https://doi.org/10.1016/j.jhtm.2023.08.001

Understanding how tourists process and share risk messages during a crisis is critical for tourism risk communication. This research develops and tests a theoretical framework of tourist risk information processing and sharing in the context COVID-19... Read More about How risk messages influence tourist processing and sharing: The role of emojis.

Leader–follower congruence in psychological capital: effects on LMX and turnover intention (2023)
Journal Article
Zhang, X., Lin, Z., Chen, X., Zhang, Z., & Liu, D. M. (2023). Leader–follower congruence in psychological capital: effects on LMX and turnover intention. Leadership and Organization Development Journal, 44(4), 489-502. https://doi.org/10.1108/lodj-09-2020-0419

Purpose Prior studies have consistently shown that leader psychological capital is beneficial for leader–member exchange (LMX) and followers’ outcomes. In this study, the authors challenge this consensus; they propose that a leader with high-level p... Read More about Leader–follower congruence in psychological capital: effects on LMX and turnover intention.

Developing Techniques to Support Technological Solutions to Disinformation by Analysing Four Conspiracy Networks During COVID-19 (2023)
Journal Article
Ahmed, W., Önkal, D., Das, R., Krishnan, S., Olan, F., Hardey, M., & Fenton, A. (2023). Developing Techniques to Support Technological Solutions to Disinformation by Analysing Four Conspiracy Networks During COVID-19. IEEE Transactions on Engineering Management, https://doi.org/10.1109/tem.2023.3273191

Given the role of technology and social media during the COVID-19 pandemic, the aim of this paper is to conduct a social network analysis of four COVID-19 conspiracy theories that were spread during the pandemic between March to June 2020. Specifical... Read More about Developing Techniques to Support Technological Solutions to Disinformation by Analysing Four Conspiracy Networks During COVID-19.

Enlightened Participation: SME Perspectives about Net Zero on Social Media using the Action Case Approach (2023)
Journal Article
Hardey, M., Ahmed, W., Fenton, A., & Koral, C. (2023). Enlightened Participation: SME Perspectives about Net Zero on Social Media using the Action Case Approach. IIM Kozhikode Society & Management Review, https://doi.org/10.1177/22779752231166521

Aims/Objectives: This study aims to examine a linked future for a Net Zero global economy. Such a future is examined through network-driven change and informed by co-action and shared business management practices. Methodology used in the study: We e... Read More about Enlightened Participation: SME Perspectives about Net Zero on Social Media using the Action Case Approach.

Hotel employee resilience during a crisis: conceptual and scale development (2023)
Journal Article
Zhang, J., Xie, C., Morrison, A. M., & Lin, Z. (2023). Hotel employee resilience during a crisis: conceptual and scale development. Current Issues in Tourism, https://doi.org/10.1080/13683500.2023.2203854

This research aims to address the lack of research on hotel employee resilience during a crisis (HERC) and the absence of a measurement scale to assess it. A mixed-method approach was used to conceptualize HERC, identify its dimensions, and build a m... Read More about Hotel employee resilience during a crisis: conceptual and scale development.

Effects of risk messages on tourists’ travel intention: Does distance matter? (2023)
Journal Article
Zhang, J., Xie, C., Lin, Z., & Huang, S. (. (2023). Effects of risk messages on tourists’ travel intention: Does distance matter?. Journal of Hospitality and Tourism Management, 55, 169-184. https://doi.org/10.1016/j.jhtm.2023.03.020

This study aims to examine how distance to risk center in the COVID-19 context moderates the effects of two contrasting risk message frames (amplifying vs. attenuating) on tourists' post-pandemic travel intention via the mediation of ontological secu... Read More about Effects of risk messages on tourists’ travel intention: Does distance matter?.

Feeding grandchildren: competing priorities and blurred relational boundaries (2023)
Journal Article
Webster, M., Cappellini, B., & Harman, V. (2023). Feeding grandchildren: competing priorities and blurred relational boundaries. Food, Culture & Society, https://doi.org/10.1080/15528014.2023.2195336

With grandparents providing increasing amounts of childcare, through the lens of food, this paper explores how the provision of regular childcare may be blurring the boundaries of the grandmother role. Drawing on semi-structured, photo elicitation in... Read More about Feeding grandchildren: competing priorities and blurred relational boundaries.

Analysing Twitter’s Role in Combating the Magnetic Vaccine Conspiracy Theory Using Social Network Analysis (2023)
Journal Article
Ahmed, W., Das, R., Vidal-Alaball, J., Hardey, M. (., & Fuster-Casanovas, A. (2023). Analysing Twitter’s Role in Combating the Magnetic Vaccine Conspiracy Theory Using Social Network Analysis. Journal of Medical Internet Research, 25, Article e43497. https://doi.org/10.2196/43497

Background: The popularity of the magnetic vaccine conspiracy theory, and others of a similar nature, creates challenges to the promotion of vaccines and the dissemination of accurate health information. Objective: Health conspiracy theories are gain... Read More about Analysing Twitter’s Role in Combating the Magnetic Vaccine Conspiracy Theory Using Social Network Analysis.

Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us (2023)
Journal Article
Mittal, V., Han, K., Frennea, C., Blut, M., Shaik, M., Bosukonda, N., & Sridhar, S. (2023). Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us. Marketing Letters, 34, 171–187. https://doi.org/10.1007/s11002-023-09671-w

The authors synthesize research on the relationship of customer satisfaction with customer- and firm-level outcomes using a meta-analysis based on 535 correlations from 245 articles representing a combined sample size of 1,160,982. The results show a... Read More about Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us.

Effectiveness of engagement initiatives across engagement platforms: A meta‑analysis (2023)
Journal Article
Blut, M., Kulikovskaja, V., Hubert, M., Brock, C., & Grewal, D. (2023). Effectiveness of engagement initiatives across engagement platforms: A meta‑analysis. Journal of the Academy of Marketing Science, 51, 941–965. https://doi.org/10.1007/s11747-023-00925-7

As part of their customer engagement (CE) marketing, firms use different platforms to interact with customers, in ways that go beyond purchases. Task-based CE strategies call for customers’ participation in structured, often incentivized tasks; exper... Read More about Effectiveness of engagement initiatives across engagement platforms: A meta‑analysis.

Exploring multi-stakeholder value co-creation as an entrepreneurial approach to survival and sustainability: The case of Pennine Pubs (2022)
Journal Article
Brown, D., Apostolidis, C., Singh, P., Dey, B. L., & Chelekis, J. (2022). Exploring multi-stakeholder value co-creation as an entrepreneurial approach to survival and sustainability: The case of Pennine Pubs. International Journal of Entrepreneurship and Innovation, https://doi.org/10.1177/14657503221145101

This case focuses on the entrepreneurial use of multi-stakeholder value co-creation to emerge stronger from challenging trading conditions. In particular, it examines Pennine Pubs, a small- / medium-sized enterprise (SME) operating several rural publ... Read More about Exploring multi-stakeholder value co-creation as an entrepreneurial approach to survival and sustainability: The case of Pennine Pubs.

Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach (2022)
Journal Article
Weng, L., Zhang, Q., Lin, Z., Wu, L., & Zhang, J. (2023). Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach. Computer Communications, 15, 98-107. https://doi.org/10.1016/j.comcom.2022.11.011

The social recommender system can accurately recommend information to users, according to their interests based on the characteristics of their social network, however, the interaction between users has not been fully captured in the existing social... Read More about Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach.