Earnings Expectations and the Quality of Financial Services (2023)
Journal Article
Shi, X., Nguyen, . D. D. (., & Wang, M. (2023). Earnings Expectations and the Quality of Financial Services. Journal of Accounting and Public Policy, 42(4), Article 107115. https://doi.org/10.1016/j.jaccpubpol.2023.107115

Using complaint data filed by consumers with the Consumer Financial Protection Bureau against financial institutions, we show that banks receive, on average, 13.3% more customer complaints in the quarter immediately after they narrowly beat analy... Read More about Earnings Expectations and the Quality of Financial Services.