How does trust affect the performance of ongoing teams? the mediating role of reflexivity, monitoring, and effort

De Jong, Bart A.; Elfring, Tom

Abstract

In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of "team reflexivity." These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams. © 2010 Academy of Management Journal.

Citation

De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? the mediating role of reflexivity, monitoring, and effort. Academy of Management Journal, 53(3), 535-549. https://doi.org/10.5465/amj.2010.51468649

• Journal Article Type: Article
• Online Publication Date: Nov 30, 2017
• Publication Date: Jun 1, 2010
• Deposit Date: Mar 13, 2025
• Journal: Academy of Management Journal
• Print ISSN: 0001-4273
• Publisher: Academy of Management
• Peer Reviewed: Peer Reviewed
• Volume: 53
• Issue: 3
• Pages: 535-549
• DOI: https://doi.org/10.5465/amj.2010.51468649
• Public URL: https://durham-repository.worktribe.com/output/3708086