Implementing E-government in Lagos State: Understanding the impact of cultural perceptions and working practices

Choudrie, Jyoti; Zamani, Efpraxia D.; Umeoji, Emeka; Emmanuel, Adebola

Abstract

The public sector's adoption of Information and Communication Technologies is often seen as a way of increasing efficiency. However, developing public e-Services involves a series of organisational and social complexities. In this paper, we examine the organisational issues of implementing an ERP system, which was designed and developed within the context of Lagos State's e-Services project. By doing so, we showcase the impact of organisational cultural perceptions and working practices of individuals. Our findings illustrate the strong role of cultural dimensions, particularly those pertaining to religion and multi-ethnicity. Our study provides insights to international organisations and governments alike towards project policy formulation within the context of ICT-based initiatives and reforms that aim to bring forward developmental progress.

Citation

Choudrie, J., Zamani, E. D., Umeoji, E., & Emmanuel, A. (2017). Implementing E-government in Lagos State: Understanding the impact of cultural perceptions and working practices. Government Information Quarterly, 34(4), 646-657. https://doi.org/10.1016/j.giq.2017.11.004

• Journal Article Type: Article
• Acceptance Date: Nov 12, 2017
• Online Publication Date: Nov 23, 2017
• Publication Date: 2017-12
• Deposit Date: Oct 3, 2023
• Journal: Government Information Quarterly
• Print ISSN: 0740-624X
• Electronic ISSN: 1872-9517
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 34
• Issue: 4
• Pages: 646-657
• DOI: https://doi.org/10.1016/j.giq.2017.11.004
• Public URL: https://durham-repository.worktribe.com/output/1755978