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Artificial Intelligence (AI) and User Experience (UX) design: A systematic literature review and future research agenda

Stige, Å.; Mikalef, P.; Zamani, E.D.; Zhu, Y.

Artificial Intelligence (AI) and User Experience (UX) design:  A systematic literature review and future research agenda Thumbnail


Authors

Å. Stige

P. Mikalef

Y. Zhu



Abstract

Purpose
The aim of this article is to map the use of AI in the user experience (UX) design process.
Disrupting the UX process by introducing novel digital tools such as Artificial Intelligence (AI) has
the potential to improve efficiency and accuracy, while creating more innovative and creative
solutions. Thus, understanding how AI can be leveraged for UX has important research and
practical implications.
Design/Methodology/Approach
This article builds on a systematic literature review approach and aims to understand how AI is
used in UX design today, as well as uncover some prominent themes for future research. Through
a process of selection and filtering, 46 research articles are analysed, with findings synthesized
based on a user-centred design and development process.
Findings
Our analysis shows how AI is leveraged in the UX design process at different key areas. Namely,
these include understanding the context of use, uncovering user requirements, aiding solution
design, and evaluating design, and for assisting development of solutions. We also highlight the
ways in which AI is changing the UX design process through illustrative examples.
Originality/value
While there is increased interest in the use of AI in organizations, there is still limited work on
how AI can be introduced into processes that depend heavily on human creativity and input.
Thus, we show the ways in which AI can enhance such activities and assume tasks that have been
typically performed by humans.

Citation

Stige, Å., Mikalef, P., Zamani, E., & Zhu, Y. (2023). Artificial Intelligence (AI) and User Experience (UX) design: A systematic literature review and future research agenda. Information Technology & People, https://doi.org/10.1108/ITP-07-2022-0519

Journal Article Type Article
Acceptance Date Aug 9, 2023
Online Publication Date Aug 29, 2023
Publication Date 2023
Deposit Date Aug 15, 2023
Publicly Available Date Aug 29, 2023
Journal Information Technology & People
Print ISSN 0959-3845
Publisher Emerald
Peer Reviewed Peer Reviewed
DOI https://doi.org/10.1108/ITP-07-2022-0519
Public URL https://durham-repository.worktribe.com/output/1718378

Files

Accepted Journal Article (984 Kb)
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Publisher Licence URL
http://creativecommons.org/licenses/by-nc/4.0/

Copyright Statement
This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please visit Marketplace







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