V.K. Wells
Eduscape: The effects of servicescapes and emotions in academic learning environments
Wells, V.K.; Daunt, K.R.
Authors
K.R. Daunt
Abstract
Conceptual and empirical studies on the impact of physical environments in educational settings are lacking. In comparison, consumption environments research has a rich history. In this paper we bring together these two research streams to develop (Study 1) and test (Study 2) an ‘Eduscape’ model of the effects of emotions and servicescape factors in higher education settings. Study 1 (423 students) explores aspects of the physical environment. Building on Study 1, Study 2 uses structural equation modelling (209 students) to test the proposed conceptual model. The results highlight that comfort, temperature/humidity, functionality/design and acoustics/visual features are key in determining students’ pleasure within the environment. Although Study 1 highlights that cleanliness/upkeep is important to students, Study 2 does not find statistical support for this association. The proposed model also emphasizes the links between students’ pleasure derived from the environment and their satisfaction, engagement/involvement and approach behaviour.
Citation
Wells, V., & Daunt, K. (2016). Eduscape: The effects of servicescapes and emotions in academic learning environments. Journal of Further and Higher Education, 40(4), 486-508. https://doi.org/10.1080/0309877x.2014.984599
Journal Article Type | Article |
---|---|
Acceptance Date | Jul 11, 2014 |
Online Publication Date | Jan 12, 2015 |
Publication Date | Jul 1, 2016 |
Deposit Date | Feb 3, 2015 |
Publicly Available Date | Jul 12, 2016 |
Journal | Journal of Further and Higher Education |
Print ISSN | 0309-877X |
Electronic ISSN | 1469-9486 |
Publisher | Taylor and Francis Group |
Peer Reviewed | Peer Reviewed |
Volume | 40 |
Issue | 4 |
Pages | 486-508 |
DOI | https://doi.org/10.1080/0309877x.2014.984599 |
Keywords | Eduscape, Servicescape, Physical environment, Higher education, Marketing. |
Public URL | https://durham-repository.worktribe.com/output/1437232 |
Files
Accepted Journal Article
(397 Kb)
PDF
Copyright Statement
This is an Accepted Manuscript of an article published by Taylor & Francis Group in Journal of Further and Higher Education on 12/01/2015, available online at: http://www.tandfonline.com/10.1080/0309877X.2014.984599.
You might also like
Heritage tourism, CSR and the role of employee environmental behaviour
(2015)
Journal Article
Examining the role of employees and consumers in tourism environmental and sustainability CSR
(2014)
Presentation / Conference Contribution
Cognitive, attitudinal and behavioral variables as predictors of energy saving behavior among employees
(2014)
Presentation / Conference Contribution
Downloadable Citations
About Durham Research Online (DRO)
Administrator e-mail: dro.admin@durham.ac.uk
This application uses the following open-source libraries:
SheetJS Community Edition
Apache License Version 2.0 (http://www.apache.org/licenses/)
PDF.js
Apache License Version 2.0 (http://www.apache.org/licenses/)
Font Awesome
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2024
Advanced Search