Appropriating Information Technology Artefacts through Trial and Error: The Case of the Tablet

Zamani, Efpraxia D.; Pouloudi, Nancy; Giaglis, George M.; Wareham, Jonathan

Abstract

The concept of appropriation is of paramount importance for the lasting use of an Information Technology (IT) artefact following its initial adoption, and therefore its success. However, quite often, users’ original expectations are negatively disconfirmed, and instead of appropriating the IT artefact, they discontinue its use. In this study we examine the use of IT artefacts following negative disconfirmation and use Grounded Theory Method techniques to analyse 136 blogposts, collected between March 2011 – July 2017, to investigate how users appropriate or reject the tablet when technology falls short of users’ expectations. Our findings show that users overcome negative disconfirmation through a trial and error process. In doing so, we identify that users appropriate the tablet when the attained benefits significantly outweigh the risks or sacrifices stemming out of its use. We discuss our contribution within the context of the appropriation literature, and highlight that the success of IT lies with the user’s success in identifying personal use scenarios within and across diverse contexts of use.

Citation

Zamani, E. D., Pouloudi, N., Giaglis, G. M., & Wareham, J. (2022). Appropriating Information Technology Artefacts through Trial and Error: The Case of the Tablet. Information Systems Frontiers, 24(1), 97-119. https://doi.org/10.1007/s10796-020-10067-8

• Journal Article Type: Article
• Acceptance Date: Sep 10, 2020
• Online Publication Date: Sep 18, 2020
• Publication Date: 2022-02
• Deposit Date: Oct 3, 2023
• Journal: Information Systems Frontiers
• Print ISSN: 1387-3326
• Electronic ISSN: 1572-9419
• Publisher: Springer
• Peer Reviewed: Peer Reviewed
• Volume: 24
• Issue: 1
• Pages: 97-119
• DOI: https://doi.org/10.1007/s10796-020-10067-8
• Public URL: https://durham-repository.worktribe.com/output/1755927