Customer Orientation and Stock Resilience During Adversity Periods
(2025)
Journal Article
Andreou, P., Lambertides, N., Trigeorgis, L., & Tuneshev, R. (2025). Customer Orientation and Stock Resilience During Adversity Periods. Journal of Corporate Finance, 93, Article 102780. https://doi.org/10.1016/j.jcorpfin.2025.102780
Customer orientation reflects the organizational culture and climate that promote behaviors enabling the firm to create superior value for its customers. Using a textual measure of customer orientation (Custor) constructed from 10-K filings, we docum... Read More about Customer Orientation and Stock Resilience During Adversity Periods.