Outputs (3)

Slacking Off in Comfort: A Dual-Pathway Model for Psychological Safety Climate (2017)
Journal Article
Deng, H., Leung, K., Lam, C., & Huang, X. (2019). Slacking Off in Comfort: A Dual-Pathway Model for Psychological Safety Climate. Journal of Management, 45(3), 1114-1144. https://doi.org/10.1177/0149206317693083

Research on psychological safety climate has primarily focused on its salutary effects on group risk-taking behaviors. We developed a group-level dual-pathway model in which psychological safety climate also exerts a simultaneous negative effect on r... Read More about Slacking Off in Comfort: A Dual-Pathway Model for Psychological Safety Climate.

Spillover Effects of Emotional Labor in Customer Service Encounters toward Coworker Harming: A Resource Depletion Perspective (2016)
Journal Article
Deng, H., Walter, F., Lam, C., & Zhao, H. (2017). Spillover Effects of Emotional Labor in Customer Service Encounters toward Coworker Harming: A Resource Depletion Perspective. Personnel Psychology, 70(2), 469-502. https://doi.org/10.1111/peps.12156

This research examines how the implications of emotional labor can transfer from customer encounters to coworker interactions using temporally lagged data from a sample of frontline service employees. The results show that surface acting in customer... Read More about Spillover Effects of Emotional Labor in Customer Service Encounters toward Coworker Harming: A Resource Depletion Perspective.

The Janus face of paternalistic leaders: Authoritarianism, benevolence, subordinates’ organization-based self-esteem, and performance (2012)
Journal Article
Chan, S., Huang, X., Snape, E., & Lam, C. (2013). The Janus face of paternalistic leaders: Authoritarianism, benevolence, subordinates’ organization-based self-esteem, and performance. Journal of Organizational Behavior, 34(1), 108-128. https://doi.org/10.1002/job.1797

We investigated how the two components of paternalistic leadership, namely authoritarianism and benevolence, jointly influenced work performance through their impacts on organization‐based self‐esteem (OBSE). Using a sample of 686 supervisor–subordin... Read More about The Janus face of paternalistic leaders: Authoritarianism, benevolence, subordinates’ organization-based self-esteem, and performance.