Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT
(2020)
Journal Article
Zamani, E. D., & Pouloudi, N. (2021). Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT. Information Systems Journal, 31(3), 384-428. https://doi.org/10.1111/isj.12315
This study investigates the observed behavioural outcomes when users experience negative disconfirmation with consumerised IT artefacts with the aim to identify the generative mechanisms of these outcomes. We analyse blogposts, authored and published... Read More about Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT.