The impact of technological, organizational and environmental characteristics on electronic collaboration and relationship performance in international customer–supplier relationships

Jean, Ruey-Jer Bryan; Sinkovics, Rudolf R.; Kim, Daekwan

Abstract

The literature suggests that advances in information and communication technologies have been a major driver of the restructuring of multinational enterprises and their cross-border supply chain management. However, the role of information technology usage for collaboration and its antecedents and performance implications in cross-border exchange relationships have not been clearly specified. In response to this claim, this study examines the determinants of electronic collaboration (E-collaboration) and its outcomes for suppliers with regard to their international customers. Drawing on an empirical foundation of 240 Taiwanese-based electronics equipment manufacturers, we test the effects of technological, organizational and environmental dimensions on E-collaboration and its impact on relationship performance in international exchange. The findings on the pertinence of E-collaboration in international customer–supplier relationships are presented and discussed.

Citation

Jean, R.-J. B., Sinkovics, R. R., & Kim, D. (2014). The impact of technological, organizational and environmental characteristics on electronic collaboration and relationship performance in international customer–supplier relationships. Information and Management, 51(7), 854-864. https://doi.org/10.1016/j.im.2014.08.002

• Journal Article Type: Article
• Acceptance Date: Aug 2, 2014
• Online Publication Date: Aug 12, 2014
• Publication Date: 2014-11
• Deposit Date: Oct 16, 2024
• Journal: Information and Management
• Print ISSN: 0378-7206
• Electronic ISSN: 1872-7530
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 51
• Issue: 7
• Pages: 854-864
• DOI: https://doi.org/10.1016/j.im.2014.08.002
• Keywords: E-collaboration, Relationship performance, Cross-border exchange, International exchange, Supplier–customer relationship
• Public URL: https://durham-repository.worktribe.com/output/2773021