A. Kapoulas
The Voice of the Customer in e-Banking Relationships.
Kapoulas, A.; Ellis, N.; Murphy, W.
Authors
Citation
Kapoulas, A., Ellis, N., & Murphy, W. (2004). The Voice of the Customer in e-Banking Relationships. Journal of Customer Behaviour, 3, 27-51
| Journal Article Type | Article |
|---|---|
| Publication Date | 2004 |
| Deposit Date | Jul 1, 2011 |
| Journal | Journal of Customer Behaviour |
| Print ISSN | 1475-3928 |
| Electronic ISSN | 1477-6421 |
| Publisher | Westburn Publishers |
| Volume | 3 |
| Pages | 27-51 |
| Public URL | https://durham-repository.worktribe.com/output/1530593 |
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