Professor Zhibin Lin zhibin.lin@durham.ac.uk
Professor
Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge
Lin, Z.; Filieri, R.
Authors
R. Filieri
Abstract
This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
Citation
Lin, Z., & Filieri, R. (2015). Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge. Transportation Research Part E: Logistics and Transportation Review, 81, 158-168. https://doi.org/10.1016/j.tre.2015.07.001
Journal Article Type | Article |
---|---|
Acceptance Date | Jul 10, 2015 |
Online Publication Date | Jul 24, 2015 |
Publication Date | Sep 1, 2015 |
Deposit Date | Nov 10, 2017 |
Publicly Available Date | Nov 10, 2017 |
Journal | Transportation Research Part E: Logistics and Transportation Review |
Print ISSN | 1366-5545 |
Publisher | Elsevier |
Peer Reviewed | Peer Reviewed |
Volume | 81 |
Pages | 158-168 |
DOI | https://doi.org/10.1016/j.tre.2015.07.001 |
Public URL | https://durham-repository.worktribe.com/output/1344263 |
Files
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Publisher Licence URL
http://creativecommons.org/licenses/by-nc-nd/4.0/
Copyright Statement
© 2015 This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
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