Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin, Z.; Filieri, R.

Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Citation

Lin, Z., & Filieri, R. (2015). Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge. Transportation Research Part E: Logistics and Transportation Review, 81, 158-168. https://doi.org/10.1016/j.tre.2015.07.001

• Journal Article Type: Article
• Acceptance Date: Jul 10, 2015
• Online Publication Date: Jul 24, 2015
• Publication Date: Sep 1, 2015
• Deposit Date: Nov 10, 2017
• Publicly Available Date: Nov 10, 2017
• Journal: Transportation Research Part E: Logistics and Transportation Review
• Print ISSN: 1366-5545
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 81
• Pages: 158-168
• DOI: https://doi.org/10.1016/j.tre.2015.07.001
• Public URL: https://durham-repository.worktribe.com/output/1344263