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Online Disclosure Practices of Halal-friendly Hotels

Muharam, I.; Asutay, M.

Online Disclosure Practices of Halal-friendly Hotels Thumbnail


I. Muharam


Purpose: This research analyses the online disclosure practices of halal-friendly hotels, denoting their service provision within “halal” expectancies. This study aims to discover the halal attributes commonly used in the online marketing practices of halal-friendly hotels. Design/methodology/approach: The methods used in this study include a deductive approach through literature, which was then followed by an initial investigation of several random samples that produced 24 points of halal-friendly attributes, and then content analysis to find out the online disclosure practices of 55 halal-friendly hotels. Further insights gathered through analysis of the use of Islamic images and symbols; also, by examining the nexus between the disclosure level and other variables such as halal-friendly certification level, star-level and guest ratings. Findings: The results show that most hotels classify themselves as halal-friendly by providing information that articulates Islamic identity or by informing the existence of prayer facilities. Information displayed includes halal food, halal places, alcohol-free policy, prayer facilities and Qibla direction. Furthermore, image analysis shows that almost all hotels use human photographs, and the preferred gender is male; only a few hotels expose Islamic symbols. Most hotels maintain a neutral impression by avoiding “Islamised gender” and not overly emphasising Islamic images. Otherwise, halal-friendly certification level is positively correlated with the disclosure level. Practical implications: The results provide a fresh insight regarding the online marketing practices of the halal-friendly hotels and could be used as a benchmark by the practitioners.


Muharam, I., & Asutay, M. (2022). Online Disclosure Practices of Halal-friendly Hotels. Journal of Islamic Marketing, 13(1), 119-132.

Journal Article Type Article
Acceptance Date Apr 1, 2019
Online Publication Date May 23, 2019
Publication Date Jan 7, 2022
Deposit Date May 23, 2019
Publicly Available Date May 24, 2019
Journal Journal of Islamic Marketing
Print ISSN 1759-0833
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 13
Issue 1
Pages 119-132
Public URL


Accepted Journal Article (623 Kb)

Copyright Statement
This article is © Emerald Group Publishing and permission has been granted for this version to appear here Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited

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