Public service outsourcing: the implications of ‘known unknowns’ and ‘unknown unknowns’ for accountability and policymaking

Eckersley, P.; Ferry, L.

Abstract

Outsourcing is difficult to define and trickier to measure. Despite transparency and procurement requirements, there are no comprehensive datasets detailing the extent to which English councils have contracted-out service provision. This lack of information, coupled with austerity pressures, has probably increased the number of ‘known unknowns’ and ‘unknown unknowns’ about the efficacy of this service delivery model. Such developments have significant implications for accountability, risk management and policy-making. We do not know enough about the extent of public service outsourcing: it is difficult to define and measure, and the datasets that exist are quite limited. Austerity cuts to back office functions probably mean that we know even less about it than before, at a time when major outsourcing companies are experiencing serious financial problems. Public bodies need to create a more detailed picture of their contractual relationships in order to inform future policy-making, hold suppliers to account effectively, and ensure that finances and services can be put on a sustainable footing in the event of collapse.

Citation

Eckersley, P., & Ferry, L. (2020). Public service outsourcing: the implications of ‘known unknowns’ and ‘unknown unknowns’ for accountability and policymaking. Public Money & Management, 40(1), 72-80. https://doi.org/10.1080/09540962.2019.1660096

• Journal Article Type: Article
• Acceptance Date: Jul 15, 2019
• Online Publication Date: Sep 11, 2019
• Publication Date: 2020
• Deposit Date: Jul 17, 2019
• Publicly Available Date: Mar 11, 2021
• Journal: Public Money and Management
• Print ISSN: 0954-0962
• Electronic ISSN: 1467-9302
• Publisher: Taylor and Francis Group
• Peer Reviewed: Peer Reviewed
• Volume: 40
• Issue: 1
• Pages: 72-80
• DOI: https://doi.org/10.1080/09540962.2019.1660096
• Public URL: https://durham-repository.worktribe.com/output/1292228