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Trust and Workplace Performance

Addison, J.; Teixeira, P.

Trust and Workplace Performance Thumbnail


P. Teixeira


Using European Company Survey data, this paper explores the relationship between trust and establishment performance under two different types of workplace representation, works councils on the one hand and union bodies on the other. Trust is initially measured using the individual survey respondent’s assessment of the ‘contribution’ of the other side, the rating of the employee representative being favoured over that of management as less subject to feedback from performance. Although the potential endogeneity of employee trust in management is modelled, a preferred inverse measure of trust (or dissonance) is then constructed from the discrepancy between the assessments of the two sides of the quality of workplace industrial relations. Employee trust is associated throughout with improved establishment performance, and conversely for the dissonance counterpart. In their presence, there is no suggestion that one type of workplace representation is superior to another. Simply put, good industrial relations trumps institutional form.

Journal Article Type Article
Acceptance Date Dec 12, 2019
Online Publication Date Jan 8, 2020
Publication Date 2020-12
Deposit Date Dec 16, 2019
Publicly Available Date Jan 8, 2022
Journal British Journal of Industrial Relations
Print ISSN 0007-1080
Electronic ISSN 1467-8543
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 58
Issue 4
Pages 874-903
Public URL


Accepted Journal Article (314 Kb)

Copyright Statement
This is the accepted version of the following article:
Addison, J. & Teixeira, P. (2020). Trust and Workplace Performance. British Journal of Industrial Relations 58(4): 874-903 which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for self-archiving.

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