When online reviews meet virtual reality: Effects on consumer hotel booking

Zeng, G.; Cao, X.; Lin, Z.; Xiao, S.

Abstract

This study examines the direct and interaction effects of online reviews (quality and quantity) and virtual reality on consumer hotel booking. Data were collected from two 2 x 2 experimental studies. The results show a direct effect of both online review and virtual reality's application on behavioral intention, and the influence of online reviews on behavioral intention was weakened when virtual reality was applied. Moreover, online reviews and virtual reality had a significant combined effect on behavioral intention, with greater strength than that of online reviews alone. The findings provide insights for travel and tourism managers to enhance marketing communication effects by proper use of virtual reality to complement online reviews.

Citation

Zeng, G., Cao, X., Lin, Z., & Xiao, S. (2020). When online reviews meet virtual reality: Effects on consumer hotel booking. Annals of Tourism Research, 81, Article 102860. https://doi.org/10.1016/j.annals.2020.102860

• Journal Article Type: Article
• Acceptance Date: Jan 5, 2020
• Online Publication Date: Jan 15, 2020
• Publication Date: Mar 31, 2020
• Deposit Date: Jan 6, 2020
• Publicly Available Date: Jan 15, 2022
• Journal: Annals of Tourism Research
• Print ISSN: 0160-7383
• Publisher: Elsevier Masson
• Peer Reviewed: Peer Reviewed
• Volume: 81
• Article Number: 102860
• DOI: https://doi.org/10.1016/j.annals.2020.102860
• Keywords: Online review; virtual reality; dual coding theory; sensory information; textual information.
• Public URL: https://durham-repository.worktribe.com/output/1274672