Investigating users’ experience on social media ads: perceptions of young users

Al Qudah, Dana A.; Al-Shboul, Bashar; Al-Zoubi, Ala’; Al-Sayyed, Rizik; Cristea, Alexandra I.

Abstract

Social media platforms changed from being socialization platforms to serve businesses through advertisements. This research aims at investigating active young users' experience with social media ads by studying the personalization and the usefulness of the ads, and the role of the host architecture of the used platform. The results prove that users' experience was affected by the designated variables: personalization, perceived usefulness, and the host architecture. Specifically, It was found that social media users find social media ads useful, and personalized, and that the perceived usefulness and personalization significantly affect the usage of host architecture which significantly affects users’ experience. Additionally, a significant difference is found between clusters of student answers in terms of personalization and perceived usefulness effect on user experience.

Citation

Al Qudah, D. A., Al-Shboul, B., Al-Zoubi, A., Al-Sayyed, R., & Cristea, A. I. (2020). Investigating users’ experience on social media ads: perceptions of young users. Heliyon, 6(7), Article e04378. https://doi.org/10.1016/j.heliyon.2020.e04378

• Journal Article Type: Article
• Acceptance Date: Jun 29, 2020
• Online Publication Date: Jul 12, 2020
• Publication Date: 2020-07
• Deposit Date: Jul 17, 2020
• Publicly Available Date: Jul 17, 2020
• Journal: Heliyon
• Electronic ISSN: 2405-8440
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 6
• Issue: 7
• Article Number: e04378
• DOI: https://doi.org/10.1016/j.heliyon.2020.e04378
• Public URL: https://durham-repository.worktribe.com/output/1266303