Navigating digital transformation through an information quality strategy: Evidence from a military organisation

Struijk, M.; Angelopoulos, S.; Ou, C.X.J.; Davison, R.M.

Abstract

The use of digital technologies for extracting information from various data sources can help organisations to reduce uncertainty and improve decision-making. The increasing availability in volume, velocity, and variety of data, however, can give rise to significant risks and challenges in ensuring a high level of information quality (IQ). Pre-digital organisations can be particularly susceptive to such challenges due to their limited experience with digital technologies and IQ governance. We adopt a theory-infused interventionist research approach to assist a pre-digital multinational military organisation in navigating its digital transformation (DT) by focusing on IQ. We design and implement an IQ strategy (IQS) by drawing upon organisational information processing theory and examining how the level of IQ can affect the balance between information processing requirements and capacity. We demonstrate that an IQS that incorporates both technological, as well as IQ governance solutions, can support organisations in setting the scope of their DT, decreasing employees' resistance to change, and increasing their satisfaction, while concurrently improving organisational efficiency. Our work stresses the importance of IQ in the digital era and delineates how pre-digital organisations can navigate DT by strategically addressing IQ.

Citation

Struijk, M., Angelopoulos, S., Ou, C., & Davison, R. (2023). Navigating digital transformation through an information quality strategy: Evidence from a military organisation. Information Systems Journal, 33(4), 912-952. https://doi.org/10.1111/isj.12430

• Journal Article Type: Article
• Acceptance Date: Sep 12, 2020
• Online Publication Date: Feb 14, 2023
• Publication Date: Jul 1, 2023
• Deposit Date: Sep 16, 2021
• Publicly Available Date: Sep 30, 2024
• Journal: Information Systems Journal
• Print ISSN: 1350-1917
• Electronic ISSN: 1365-2575
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 33
• Issue: 4
• Pages: 912-952
• DOI: https://doi.org/10.1111/isj.12430
• Keywords: canonical action research, digital transformation, information quality governance, information quality strategy, organisational information processing theory
• Public URL: https://durham-repository.worktribe.com/output/1234241
• Publisher URL: https://onlinelibrary.wiley.com/doi/full/10.1111/isj.12430