Service design for the destination tourism service ecosystem: A review and extension

Gao, Ying; Zhang, Qing; Xu, Xiaofeng; Jia, Fu; Lin, Zhibin

Abstract

This paper aims to synthesize two emerging streams of literature in tourism, i.e., service design and destination ecosystem, and develops a conceptual framework for service design for the destination tourism service ecosystem (DTSE). We first collected and evaluated 103 articles in 48 journals to construct a conceptual framework. Three core themes revealed from the literature review include service concept, service ecosystem and service process. Based on the thematic findings, we built a two-level nested framework of a DTSE and developed an integrated model for the service design on a DTSE. A case study of Tangbu Village in China was used to expound the practical application of the model. By incorporating the social-ecological system dynamics thinking and coopetition among actors within the destination ecosystem, the paper advances the two streams of research of destination ecosystem and tourism service design and further proposes an agenda for future research.

Citation

Gao, Y., Zhang, Q., Xu, X., Jia, F., & Lin, Z. (2022). Service design for the destination tourism service ecosystem: A review and extension. Asia Pacific Journal of Tourism Research, 27(3), 225-245. https://doi.org/10.1080/10941665.2022.2046119

• Journal Article Type: Article
• Acceptance Date: Feb 20, 2022
• Online Publication Date: Mar 29, 2022
• Publication Date: 2022
• Deposit Date: Mar 4, 2022
• Publicly Available Date: May 23, 2022
• Journal: Asia Pacific Journal of Tourism Research
• Print ISSN: 1094-1665
• Electronic ISSN: 1741-6507
• Publisher: Taylor and Francis Group
• Peer Reviewed: Peer Reviewed
• Volume: 27
• Issue: 3
• Pages: 225-245
• DOI: https://doi.org/10.1080/10941665.2022.2046119
• Public URL: https://durham-repository.worktribe.com/output/1213310