Hotel employee resilience during a crisis: conceptual and scale development

Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; Lin, Zhibin

Abstract

This research aims to address the lack of research on hotel employee resilience during a crisis (HERC) and the absence of a measurement scale to assess it. A mixed-method approach was used to conceptualize HERC, identify its dimensions, and build a measurement scale. In Study 1, an online survey of 69 employees from upscale hotels was conducted, revealing a five-factor HERC model comprising resistance, adaptability, cooperation, restoration, and thriving. Study 2 developed preliminary measurement items for HERC, which were refined through exploratory factor analysis (EFA). Study 3 conducted another round of surveys and used a confirmatory factor analysis (CFA) to verify the factors generated from the second study. This research provides a comprehensive five-factor model of employee resilience during a crisis and a corresponding measurement scale, offering a theoretical foundation for hotel managers to develop effective strategies to manage crises.

Citation

Zhang, J., Xie, C., Morrison, A. M., & Lin, Z. (2024). Hotel employee resilience during a crisis: conceptual and scale development. Current Issues in Tourism, 27(8), 1281-1298. https://doi.org/10.1080/13683500.2023.2203854

• Journal Article Type: Article
• Acceptance Date: Apr 11, 2023
• Online Publication Date: Apr 28, 2023
• Publication Date: 2024
• Deposit Date: May 3, 2023
• Publicly Available Date: Oct 29, 2024
• Journal: Current Issues in Tourism
• Print ISSN: 1368-3500
• Electronic ISSN: 1747-7603
• Publisher: Taylor and Francis Group
• Peer Reviewed: Peer Reviewed
• Volume: 27
• Issue: 8
• Pages: 1281-1298
• DOI: https://doi.org/10.1080/13683500.2023.2203854
• Public URL: https://durham-repository.worktribe.com/output/1174766