Jiangchi Zhang
Hotel employee resilience during a crisis: conceptual and scale development
Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; Lin, Zhibin
Abstract
This research aims to address the lack of research on hotel employee resilience during a crisis (HERC) and the absence of a measurement scale to assess it. A mixed-method approach was used to conceptualize HERC, identify its dimensions, and build a measurement scale. In Study 1, an online survey of 69 employees from upscale hotels was conducted, revealing a five-factor HERC model comprising resistance, adaptability, cooperation, restoration, and thriving. Study 2 developed preliminary measurement items for HERC, which were refined through exploratory factor analysis (EFA). Study 3 conducted another round of surveys and used a confirmatory factor analysis (CFA) to verify the factors generated from the second study. This research provides a comprehensive five-factor model of employee resilience during a crisis and a corresponding measurement scale, offering a theoretical foundation for hotel managers to develop effective strategies to manage crises.
Citation
Zhang, J., Xie, C., Morrison, A. M., & Lin, Z. (2023). Hotel employee resilience during a crisis: conceptual and scale development. Current Issues in Tourism, https://doi.org/10.1080/13683500.2023.2203854
Journal Article Type | Article |
---|---|
Acceptance Date | Apr 11, 2023 |
Online Publication Date | Apr 28, 2023 |
Publication Date | 2023 |
Deposit Date | May 3, 2023 |
Publicly Available Date | Oct 29, 2024 |
Journal | Current Issues in Tourism |
Print ISSN | 1368-3500 |
Electronic ISSN | 1747-7603 |
Publisher | Taylor and Francis Group |
Peer Reviewed | Peer Reviewed |
DOI | https://doi.org/10.1080/13683500.2023.2203854 |
Public URL | https://durham-repository.worktribe.com/output/1174766 |
Files
This file is under embargo until Oct 29, 2024 due to copyright restrictions.
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