Outputs (2)

Measuring perceived empathy in dialogue systems (2023)
Journal Article
Concannon, S., & Tomalin, M. (2023). Measuring perceived empathy in dialogue systems. AI and Society, https://doi.org/10.1007/s00146-023-01715-z

Dialogue systems, from Virtual Personal Assistants such as Siri, Cortana, and Alexa to state-of-the-art systems such as BlenderBot3 and ChatGPT, are already widely available, used in a variety of applications, and are increasingly part of many people... Read More about Measuring perceived empathy in dialogue systems.

An Interactional Account of Empathy in Human-Machine Communication (2023)
Journal Article
Concannon, S., Roberts, I., & Tomalin, M. (2023). An Interactional Account of Empathy in Human-Machine Communication. Human-machine communication journal, 6, 87-116. https://doi.org/10.30658/hmc.6.6

Efforts to develop empathetic agents, or systems capable of responding appropriately to emotional content, have increased as the deployment of such systems in socially complex scenarios becomes more commonplace. In the context of human-machine commun... Read More about An Interactional Account of Empathy in Human-Machine Communication.