Service Leadership, Work Engagement and Service Performance: The Moderating Role of Leader Skills
(2019)
Journal Article
Zheng, Y., Graham, L., Epitropaki, O., & Snape, E. (2020). Service Leadership, Work Engagement and Service Performance: The Moderating Role of Leader Skills. Group and Organization Management, 45(1), 43-74. https://doi.org/10.1177/1059601119851978
By using social learning theory, the Job Demands-Resources model and Idiosyncrasy credit theory, the present study casts additional light on the explanatory mechanisms underlying the effects of service leadership on service performance. We specifical... Read More about Service Leadership, Work Engagement and Service Performance: The Moderating Role of Leader Skills.