All Outputs (21)

Consumer Revenge Using the Internet and Social Media: An Examination of the Role of Service Failure Types and Cognitive Appraisal Processes (2017)
Journal Article
Obeidat, Z., Xiao, S., Iyer, G., & Nicholson, M. (2017). Consumer Revenge Using the Internet and Social Media: An Examination of the Role of Service Failure Types and Cognitive Appraisal Processes. Psychology and Marketing, 34(4), 496-515. https://doi.org/10.1002/mar.21002

Given the pervasive spread and use of the Internet and social media, consumer use of these new forums for expressing their revenge intentions has also increased. This research examines the impacts of service outcome and service process failures on co... Read More about Consumer Revenge Using the Internet and Social Media: An Examination of the Role of Service Failure Types and Cognitive Appraisal Processes.

Behavioral issues in price setting in business-to-business marketing: a framework for analysis (2015)
Journal Article
Iyer, G., Xiao, S., Sharma, A., & Nicholson, M. (2015). Behavioral issues in price setting in business-to-business marketing: a framework for analysis. Industrial Marketing Management, 47, 6-16. https://doi.org/10.1016/j.indmarman.2015.02.001

Business-to-business pricing research has often focused on developing rational and normative frameworks and models for pricing issues, strategies and tactics. However, there has been less attention given to behavioral models that help us understand t... Read More about Behavioral issues in price setting in business-to-business marketing: a framework for analysis.

Impulsivity and Impulse Buying: A Cross-National Examination. (2013)
Presentation / Conference Contribution
Xiao, S., Iyer, G., & Nicholson, M. (2013, December). Impulsivity and Impulse Buying: A Cross-National Examination. Paper presented at EMAC 2013 Conference, ITU., Istanbul, Turkey

Mapping impulse buying: a behaviour analysis framework for services marketing and consumer research (2011)
Journal Article
Xiao, S., & Nicholson, M. (2011). Mapping impulse buying: a behaviour analysis framework for services marketing and consumer research. The Service Industries Journal, 31(15), 2515-2528. https://doi.org/10.1080/02642069.2011.531123

Consumer consideration of non-deceptive counterfeit goods: a contingency matrix approach. (2011)
Journal Article
Xiao, S., & Nicholson, M. (2011). Consumer consideration of non-deceptive counterfeit goods: a contingency matrix approach. The Service Industries Journal, 31(15), 2617-2631. https://doi.org/10.1080/02642069.2011.529608

Consumer behaviour analysis and social marketing practice. (2011)
Journal Article
Nicholson, M., & Xiao, S. (2011). Consumer behaviour analysis and social marketing practice. The Service Industries Journal, 31(15), 2529-2542. https://doi.org/10.1080/02642069.2011.531124

On the Evolutionary Bases of Consumer Reinforcement. (2010)
Journal Article
Nicholson, M., & Xiao, S. (2010). On the Evolutionary Bases of Consumer Reinforcement. Journal of Organizational Behavior Management, 30(2), 127-144. https://doi.org/10.1080/01608061003756356

Trick or Treat? An Examination of Marketing Relationships in a Non-deceptive Counterfeit Market. (2010)
Journal Article
Xiao, S., & Nicholson, M. (2010). Trick or Treat? An Examination of Marketing Relationships in a Non-deceptive Counterfeit Market. Journal of Organizational Behavior Management, 30(3), 247-270

Social Marketing: Contributions from Evolutionary Psychology (2009)
Presentation / Conference Contribution
Nicholson, M., & Xiao, S. (2009, June). Social Marketing: Contributions from Evolutionary Psychology. Paper presented at International Symposium on Social Marketing and Behavioural Change, Durham University

Symposium: Old Wine in New Bottles? Social Marketing and Consumer Behaviour Analysis. (2008)
Presentation / Conference Contribution
Nicholson, M., & Xiao, S. (2008, September). Symposium: Old Wine in New Bottles? Social Marketing and Consumer Behaviour Analysis. Paper presented at British Academy of Management Conference, Harrogate, UK

Understanding and profitably managing customer loyalty (2008)
Journal Article
Gee, R., Coates, G., & Nicholson, M. (2008). Understanding and profitably managing customer loyalty. Marketing Intelligence & Planning, 26(4), 359-374. https://doi.org/10.1108/02634500810879278

Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes... Read More about Understanding and profitably managing customer loyalty.

Luxury for the Masses: An Exploratory Study on New Luxury Brands Consumption in China. (2007)
Presentation / Conference Contribution
Xiao, S., & Nicholson, M. (2007, December). Luxury for the Masses: An Exploratory Study on New Luxury Brands Consumption in China. Paper presented at 3rd Annual Colloquium of the Academy of Marketing's Brand, Corporate Identity and Reputation Special Interest Group., London, UK

Evolutionary Psychology and the Behavioural Perspective Model (2007)
Presentation / Conference Contribution
Nicholson, M., & Xiao, S. (2007, September). Evolutionary Psychology and the Behavioural Perspective Model. Paper presented at 1st International Symposium on Consumer Behaviour Analysis, Cardiff, UK

Darwin's Ghost: Evolutionary Psychology and Consumer Behaviour Analysis (2007)
Preprint / Working Paper
Nicholson, M., & Xiao, S. Darwin's Ghost: Evolutionary Psychology and Consumer Behaviour Analysis

Consumer Channel Choice as an Operant Process. (2007)
Presentation / Conference Contribution
Nicholson, M., & Xiao, S. (2007, July). Consumer Channel Choice as an Operant Process. Paper presented at 5th International Conference on Business, Economics, Management & Marketing., Athens, Greece

Trick or Treat? An Examination of Marketing Relationships in a Non-deceptive Counterfeit Marketplace. (2007)
Presentation / Conference Contribution
Xiao, S., & Nicholson, M. (2007, July). in a Non-deceptive Counterfeit Marketplace. Paper presented at 5th International Conference on Business, Economics, Management & Marketing., Athens, Greece

Darwin’s ghost : evolutionary psychology and consumer behaviour analysis (2007)
Preprint / Working Paper
Nicholson, M., & Xiao, S. (2007). Darwin’s ghost : evolutionary psychology and consumer behaviour analysis

The consumer behaviour analysis research programme continues to develop as both anintellectual discipline and an applied area of empirical inquiry, enriching ourunderstanding of consumer responses to the products and services of everyday life, andto... Read More about Darwin’s ghost : evolutionary psychology and consumer behaviour analysis.

Toys for Boys and the Girl Game Jinx: Sex differences in computer gaming. (2004)
Presentation / Conference Contribution
Hindmarsh, S., & Nicholson, M. (2004, December). Toys for Boys and the Girl Game Jinx: Sex differences in computer gaming. Paper presented at 2nd International Conference on Business, Economics, Management & Marketing., Athens, Greece

Faking It! Consumer Behaviour towards Counterfeit Goods in China. (2004)
Presentation / Conference Contribution
Xiao, S., & Nicholson, M. (2004, July). Faking It! Consumer Behaviour towards Counterfeit Goods in China. Paper presented at 2nd International Conference on Business, Economics, Management & Marketing., Athens, Greece

One brand, three ways to shop: Situational variables and multichannel consumer behaviour (2002)
Journal Article
Nicholson, M., Clarke, I., & Blakemore, M. (2002). One brand, three ways to shop: Situational variables and multichannel consumer behaviour. The International Review of Retail, Distribution and Consumer Research, 12(2), 131-148. https://doi.org/10.1080/09593960210127691

To counter the growth in online retailing, high street retailers are increasingly adopting multichannel distribution strategies, seeking to target individual consumers via both physical and electronic channels as multiple routes to purchase. In order... Read More about One brand, three ways to shop: Situational variables and multichannel consumer behaviour.