Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population
(2008)
Journal Article
Ding, L., Glazebrook, K., & Kirkbride, C. (2008). Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population. Management Science, 54(3), 594-607. https://doi.org/10.1287/mnsc.1070.0750
We consider a scenario in which a large equipment manufacturer wishes to outsource the work involved in repairing purchased goods while under warranty. Several external service vendors are available for this work. We develop models and analyses to su... Read More about Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population.