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All Outputs (34)

The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): The non-linear effects of customer orientation (2015)
Journal Article
Lengler, J., Sousa, C., Perin, M., Sampaio, C., & Martínez-López, F. (2016). The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): The non-linear effects of customer orientation. International Small Business Journal, 34(5), 701-727. https://doi.org/10.1177/0266242615588837

This article examines the determinants of customer orientation and the quadratic effects of customer orientation on export performance. The relationship between customer orientation and export performance has been assumed to have a linear relationshi... Read More about The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): The non-linear effects of customer orientation.

Staff Turnover in Hotels: exploring the quadratic and linear relationships (2015)
Journal Article
Mohsin, A., Lengler, J., & Aguzzoli, R. (2015). Staff Turnover in Hotels: exploring the quadratic and linear relationships. Tourism Management, 51, 35-48. https://doi.org/10.1016/j.tourman.2015.04.005

The aim of this study is to assess whether the relationship between intention to leave the job and its antecedents is quadratic or linear. To explore those relationships a theoretical model (see Fig. 1) and eight hypotheses are proposed. Each linear... Read More about Staff Turnover in Hotels: exploring the quadratic and linear relationships.

Service experience through the Eyes of Budget Hotel Guests: Do factors of importance influence performance dimensions? (2015)
Journal Article
Mohsin, A., & Lengler, J. (2015). Service experience through the Eyes of Budget Hotel Guests: Do factors of importance influence performance dimensions?. Journal of Hospitality and Tourism Management, 23, 23-34. https://doi.org/10.1016/j.jhtm.2015.03.001

The aim of this study is to test the influence of dimensions of importance (expectations) in hotel services on performance (actual experience) within the context of budget hotels in China. A theoretical model and nine hypotheses are tested to indicat... Read More about Service experience through the Eyes of Budget Hotel Guests: Do factors of importance influence performance dimensions?.

Exploring the Antecedents of Staff Turnover within the Fast-food Industry: The case of Hamilton, New Zealand (2014)
Journal Article
Mohsin, A., & Lengler, J. (2015). Exploring the Antecedents of Staff Turnover within the Fast-food Industry: The case of Hamilton, New Zealand. Journal of Human Resources in Hospitality and Tourism, 14(1), 1-24. https://doi.org/10.1080/15332845.2014.904169

The purpose of this study is to investigate, within four multinational fast-food chains, the relationships between job satisfaction and job turnover in Hamilton, New Zealand. The study seeks to reveal the antecedents of intention to leave the current... Read More about Exploring the Antecedents of Staff Turnover within the Fast-food Industry: The case of Hamilton, New Zealand.

Publicidad conjunta marca-causa: el papel de la implicación del individuo hacia la publicidad en la comprensión y evaluación del mensaje. = Brand/cause advertising: The role of the individual's involvement toward the understanding and evaluation of the ad message (2014)
Journal Article
Huertas-García, R., Gázquez-Abad, J., & Lengler, J. (2014). Publicidad conjunta marca-causa: el papel de la implicación del individuo hacia la publicidad en la comprensión y evaluación del mensaje. = Brand/cause advertising: The role of the individual's involvement toward the understanding and evaluation of the ad message. Revista europea de dirección y economía de la empresa, 23(3), 147-155. https://doi.org/10.1016/j.redee.2014.03.003

El efecto que tienen los anuncios que incorporan mensajes de marketing con causa (MCC) sobre el comportamiento del consumidor es uno de los aspectos que mayor interés ha despertado en la literatura reciente. La implicación hacia la marca o la causa e... Read More about Publicidad conjunta marca-causa: el papel de la implicación del individuo hacia la publicidad en la comprensión y evaluación del mensaje. = Brand/cause advertising: The role of the individual's involvement toward the understanding and evaluation of the ad message.

Entrepreneurial Capacities as Antecedents of Business Performance in Brazilian Firms. (2014)
Journal Article
Sampaio, C., Perin, M., Lengler, J., Cegarra, J., & Jimenez, D. (2014). Entrepreneurial Capacities as Antecedents of Business Performance in Brazilian Firms. Canadian Journal of Administrative Sciences, 31(2), 90-103. https://doi.org/10.1002/cjas.1281

We investigate the relationship between entrepreneurial capacities and firm performance. More specifically, we investigate the effects of radical innovation and learning orientation on business performance. We test the effects of entrepreneurial orie... Read More about Entrepreneurial Capacities as Antecedents of Business Performance in Brazilian Firms..

Testing for Linear and Quadratic Effects between Price Adaptation and Export Performance: The Impact of Values and Perceptions (2013)
Journal Article
Sousa, C., Lengler, J., & Martínez-López, F. (2014). Testing for Linear and Quadratic Effects between Price Adaptation and Export Performance: The Impact of Values and Perceptions. Journal of Small Business Management, 52(3), 501-520. https://doi.org/10.1111/jsbm.12046

Managerial perceptions are essential in explaining strategic decisions. It is, therefore, surprising that despite a number of studies that have examined the impact of managerial characteristics in exporting, little research has been reported in the e... Read More about Testing for Linear and Quadratic Effects between Price Adaptation and Export Performance: The Impact of Values and Perceptions.