Emotion management and organizational functions: A study of action in a not-for-profit organization.
(2000)
Journal Article
Callahan, J. (2000). Emotion management and organizational functions: A study of action in a not-for-profit organization. Human Resource Development Quarterly, 11(3), 245-267. https://doi.org/10.1002/1532-1096%28200023%2911%3A3%3C245%3A%3AAID-HRDQ4%3E3.0.CO%3B2-J
This case study of a not-for-profit organization uses Hochschild's emotion systems theory and Parsons's social systems theory to examine the purposes for which organizational members managed their experience or expression of emotion. The study found... Read More about Emotion management and organizational functions: A study of action in a not-for-profit organization..