New technology and changing organisational forms: implications for managerial control and skills

Grimshaw, D.; Cooke, F.L.; Grugulis, I.; Vincent, S.

Abstract

Changes in organisational forms are central to the way new technologies impact on the future of work and employment. Drawing on case–study evidence of a call centre and its client relations and a multinational IT firm and its partnership with a government department, this paper explores the implications for skill and managerial control.

Citation

Grimshaw, D., Cooke, F., Grugulis, I., & Vincent, S. (2002). New technology and changing organisational forms: implications for managerial control and skills. New Technology, Work and Employment, 17(3), 186-203. https://doi.org/10.1111/1468-005x.00104

• Journal Article Type: Article
• Publication Date: Nov 1, 2002
• Deposit Date: Jan 7, 2011
• Journal: New Technology, Work and Employment
• Print ISSN: 0268-1072
• Electronic ISSN: 1468-005X
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 17
• Issue: 3
• Pages: 186-203
• DOI: https://doi.org/10.1111/1468-005x.00104
• Public URL: https://durham-repository.worktribe.com/output/1544602