Face-to-Face and Video-Mediated Communication: A Comparison of Dialogue Structure and Task Performance

Doherty-Sneddon, G.; O'Malley, C.; Garrod, S.; Anderson, A.; Langton, S.; Bruce, V.

Abstract

This article examined communication and task performance in face-to-face, copresent, and video-mediated communication (VMC). Study 1 showed that when participants in a collaborative problem-solving task could see and hear each other, the structure of their dialogues differed compared with dialogues obtained when they only heard each other. The audio-only conversations had more words, and these extra utterances often provided and elicited verbal feedback functions, which visual signals can deliver when available. Study 2, however, showed that high-quality VMC did not appear to deliver the same benefits as face-to-face, copresent interaction. It appears that novelty, attenuation, and remoteness all may have contributed to the effects found—factors that should be considered by designers of remote video-conferencing systems

Citation

Doherty-Sneddon, G., O'Malley, C., Garrod, S., Anderson, A., Langton, S., & Bruce, V. (1997). Face-to-Face and Video-Mediated Communication: A Comparison of Dialogue Structure and Task Performance. Journal of Experimental Psychology: Applied, 3(2), 105-125. https://doi.org/10.1037/1076-898x.3.2.105

• Journal Article Type: Article
• Online Publication Date: Jun 30, 1997
• Publication Date: 1997
• Deposit Date: Aug 15, 2018
• Journal: Journal of Experimental Psychology: Applied
• Print ISSN: 1076-898X
• Electronic ISSN: 1939-2192
• Publisher: American Psychological Association
• Volume: 3
• Issue: 2
• Pages: 105-125
• DOI: https://doi.org/10.1037/1076-898x.3.2.105
• Public URL: https://durham-repository.worktribe.com/output/1351925