Who Really Cares? Introducing an “Ethics of Care” to Debates on Transformative Value Co-creation

Parsons, Elizabeth; Kearney, Treasa; Surman, Emma; Cappellini, Benedetta; Moffat, Sue; Harman, Vicki; Scheurenbrand, Klara

Abstract

This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.

Citation

Parsons, E., Kearney, T., Surman, E., Cappellini, B., Moffat, S., Harman, V., & Scheurenbrand, K. (2021). Who Really Cares? Introducing an “Ethics of Care” to Debates on Transformative Value Co-creation. Journal of Business Research, 122, 794-804. https://doi.org/10.1016/j.jbusres.2020.06.058

• Journal Article Type: Article
• Acceptance Date: Jun 26, 2020
• Online Publication Date: Jul 17, 2020
• Publication Date: 2021-01
• Deposit Date: Jul 22, 2020
• Publicly Available Date: Jan 17, 2022
• Journal: Journal of Business Research
• Print ISSN: 0148-2963
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 122
• Pages: 794-804
• DOI: https://doi.org/10.1016/j.jbusres.2020.06.058
• Public URL: https://durham-repository.worktribe.com/output/1296901