Skip to main content

Research Repository

Advanced Search

The role of relationship quality in raising organizational change acceptance: The case of the Greek hotel industry

Hatjidis, D.; Parker, A.

Authors

D. Hatjidis



Abstract

This study examines whether the quality of an employee's relationships, within the context of the hotel industry, has an influence on their behavioral intention towards organizational change. The researchers suggest that the quality of relationships is an important element of an individual's social capital and can be evaluated using five key dimensions: the extent to which relationships are tangible, responsive and reliable, as well as the extent to which they offer empathy and assurance. Furthermore, this research examines whether organizational commitment and job satisfaction have an effect on the association between relationship quality and an individual's behavioral intention towards organizational change. The data collected from a sample of 100 hotel employees in Thessaloniki, Greece, show that relationship quality has a positive association with an individual's behavioral intention towards change. Additional results highlight the roles of job satisfaction and organizational commitment as mediating variables. Managerial implications relevant to the findings and pathways for further research are also discussed.

Citation

Hatjidis, D., & Parker, A. (2018). The role of relationship quality in raising organizational change acceptance: The case of the Greek hotel industry. Journal of Human Resources in Hospitality and Tourism, 17(3), 340-359. https://doi.org/10.1080/15332845.2017.1406284

Journal Article Type Article
Online Publication Date May 29, 2018
Publication Date 2018
Deposit Date Sep 21, 2021
Journal Journal of Human Resources in Hospitality and Tourism
Print ISSN 1533-2845
Publisher Taylor and Francis Group
Peer Reviewed Peer Reviewed
Volume 17
Issue 3
Pages 340-359
DOI https://doi.org/10.1080/15332845.2017.1406284
Public URL https://durham-repository.worktribe.com/output/1239455