Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair
(2023)
Presentation / Conference Contribution
Lai-Chong Law, E., van As, N., & Følstad, A. (2023, August). Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair. Presented at INTERACT 2023: 19th International Conference of Technical Committee 13 (Human- Computer Interaction) of IFIP (International Federation for Information Processing), York, UK
Trust is an attitudinal construct that can be sensitive to prior experience, gender, and age. In our study, we explored how trust in a banking chatbot might be shaped by these user characteristics. Statistical analysis of 251 participants, who intera... Read More about Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair.