Future directions for chatbot research: an interdisciplinary research agenda
(2021)
Journal Article
Følstad, A., Araujo, T., Law, E. L., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., …Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 103(12), 2915 - 2942. https://doi.org/10.1007/s00607-021-01016-7
Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatbot... Read More about Future directions for chatbot research: an interdisciplinary research agenda.