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A 2020 perspective on “Service quality management of online car-hailing based on PCN in the sharing economy"

Zuo, W.; Zhu, W.; Chen, S.; He, X.

A 2020 perspective on “Service quality management of online car-hailing based on PCN in the sharing economy" Thumbnail


Authors

W. Zuo

W. Zhu

S. Chen



Abstract

Current studies reveal that the sharing economy has faced new barriers and issues in its development context, such as trust and privacy issues. By integrating theories of sharing economy and service science, in our past work, we explored how to deal with the service issues of online car-hailing based on process chain network (PCN). We also explored services in the sharing economy on three different levels: personal behavior, platform service and government regulation. With service-dominant logic replacing product-dominant logic, we suggest that research in the sharing economy and e-commerce calls for further systematical application of important service science theories and should make use of emerging technologies to develop new research methods.

Citation

Zuo, W., Zhu, W., Chen, S., & He, X. (2020). A 2020 perspective on “Service quality management of online car-hailing based on PCN in the sharing economy". Electronic Commerce Research and Applications, 40, Article 100941. https://doi.org/10.1016/j.elerap.2020.100941

Journal Article Type Article
Acceptance Date Jan 14, 2020
Online Publication Date Jan 28, 2020
Publication Date Mar 31, 2020
Deposit Date Jan 28, 2020
Publicly Available Date Jul 28, 2021
Journal Electronic Commerce Research and Applications
Print ISSN 1567-4223
Electronic ISSN 1873-7846
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 40
Article Number 100941
DOI https://doi.org/10.1016/j.elerap.2020.100941
Public URL https://durham-repository.worktribe.com/output/1278629

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