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Outputs (166)

Assessing the impact of digital transformation capability for international market growth: the role of leadership support (2024)
Journal Article
Joshi, Y., Chatterjee, S., Chaudhuri, R., Shams, S. M. R., & Apostolidis, C. (online). Assessing the impact of digital transformation capability for international market growth: the role of leadership support. International Marketing Review, https://doi.org/10.1108/IMR-03-2024-0100

Purpose
This study aims to examine the impact of an organization’s digital transformation capability (DTC) on its dynamic capabilities and strategic depth, which, in turn, could impact the organization’s international market growth (IMG). This study... Read More about Assessing the impact of digital transformation capability for international market growth: the role of leadership support.

Identifying the Metaverse Value Recipe(s) Affecting Customer Engagement and Well-being in Retailing (2024)
Journal Article
Singh, G., Roy, S. K., Apostolidis, C., Quaddus, M., & Sadeque, S. (2025). Identifying the Metaverse Value Recipe(s) Affecting Customer Engagement and Well-being in Retailing. Technological Forecasting and Social Change, 210, Article 123870. https://doi.org/10.1016/j.techfore.2024.123870

Following the increasing interest of retailers to engage with their consumers using digital channels and platforms, this study uses affordance theory and Leroi-Werelds's value typologies as a theoretical lens to identify recipes (i.e., combinations)... Read More about Identifying the Metaverse Value Recipe(s) Affecting Customer Engagement and Well-being in Retailing.

Flexible paths to innovation: mitigating commuting’s impact on creative deviance (2024)
Journal Article
Liu, X., Lin, Z., Li, X., & Liang, C. (online). Flexible paths to innovation: mitigating commuting’s impact on creative deviance. Journal of Managerial Psychology, https://doi.org/10.1108/JMP-11-2023-0722

Purpose - This study aims to investigate how long commutes negatively affect employees’ creative deviance at work, exploring the mediating role that impaired work-life balance plays in linking commute to restricted creative deviance, as well as exami... Read More about Flexible paths to innovation: mitigating commuting’s impact on creative deviance.

Antecedents of Customer Participation on Sharing Platforms: A Meta‐analysis (2024)
Journal Article
Blut, M., & Wang, C. (online). Antecedents of Customer Participation on Sharing Platforms: A Meta‐analysis. British Journal of Management, https://doi.org/10.1111/1467-8551.12871

Given the substantive influence of the digital revolution on the sharing economy, it is timely and relevant to ask why some sharing platforms (e.g. Airbnb and Uber) achieve significant success while others fail. To determine which factors encourage c... Read More about Antecedents of Customer Participation on Sharing Platforms: A Meta‐analysis.

Influencer marketing effectiveness: A meta-analytic review (2024)
Journal Article
Pan, M., Blut, M., Ghiassaleh, A., & Lee, Z. W. (online). Influencer marketing effectiveness: A meta-analytic review. Journal of the Academy of Marketing Science, https://doi.org/10.1007/s11747-024-01052-7

Influencer marketing significantly impacts consumer behavior and decision-making. However, identifying the drivers of influencer marketing effectiveness and conditions that enhance their impact remains challenging. This meta-analysis, which synthesiz... Read More about Influencer marketing effectiveness: A meta-analytic review.

Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages (2024)
Journal Article
Wang, L., Chen, Y., Xu, Y., & Lin, Z. (2024). Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages. International Journal of Hospitality Management, 123, Article 103942. https://doi.org/10.1016/j.ijhm.2024.103942

The effectiveness of assertive advertising in the travel and hospitality industry remains unclear, despite its prevalence. This study investigates the role of customers' self-concept clarity (SCC) and brand perception in their response to assertive a... Read More about Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages.

The Cost of Cost Reduction: An Integrative Review of Blended Workgroups (2024)
Journal Article
Liu, M., Li, Y., Lin, Z., Zhou, J., & Liu, S. (online). The Cost of Cost Reduction: An Integrative Review of Blended Workgroups. Human Resource Management Review, https://doi.org/10.1016/j.hrmr.2024.101054

Blended workgroups, comprising both standard and nonstandard employees, are increasingly used by organisations to reduce costs, however, evidence on their effectiveness has been mixed. This integrative review analyses 96 relevant empirical studies, a... Read More about The Cost of Cost Reduction: An Integrative Review of Blended Workgroups.

The agglomeration patterns of different lodging segments around a transportation hub (2024)
Journal Article
Niu, B., Lin, Z., & Yin, P. (2024). The agglomeration patterns of different lodging segments around a transportation hub. Research in Transportation Business and Management, 57, 101199. https://doi.org/10.1016/j.rtbm.2024.101199

The main purpose of this paper is to examine how the spatial distribution of the accommodation industry evolved in areas with a high-speed railway (HSR) station. We collected 419 points of interest (POI) data on the accommodation industry within a 3k... Read More about The agglomeration patterns of different lodging segments around a transportation hub.

From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM (2024)
Journal Article
Su, L., Wang, X., Lin, Z., & Xiao, S. (online). From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM. Psychology and Marketing, https://doi.org/10.1002/mar.22113

This research investigates how aligning service providers’ warmth and competence with the nature of leisure activities (relaxing vs. challenging) influences pleasure and electronic word-of-mouth (eWOM) sharing. Through a series of five studies, inclu... Read More about From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM.

Intergenerational succession and corporate philanthropy: A stakeholder perspective (2024)
Journal Article
Zhang, L., Lin, Z., Huang, W., Djafarova, E., & and Ren, L. (online). Intergenerational succession and corporate philanthropy: A stakeholder perspective. International Journal of Entrepreneurial Behavior & Research, https://doi.org/10.1108/IJEBR-11-2023-1181

Purpose
Based on stakeholder theory, this study aims to examine the impact of family firm succession on corporate philanthropy while considering the potential role of the clan cultural context, industry context, and the stage of succession.

Desig... Read More about Intergenerational succession and corporate philanthropy: A stakeholder perspective.

From screen to reality: How AR drives consumer engagement and purchase intention (2024)
Journal Article
Yang, J., & Lin, Z. (2024). From screen to reality: How AR drives consumer engagement and purchase intention. Journal of Digital Economy, 3, 37-46. https://doi.org/10.1016/j.jdec.2024.07.001

This study examines the critical role of telepresence in augmented reality (AR) retail, focusing on the key attributes of interactivity and vividness, and their impact on online marketing effectiveness. Through an online survey, the research reveals... Read More about From screen to reality: How AR drives consumer engagement and purchase intention.

Help those helping others - the role of universities in facilitating digitalisation and virtualisation in non-profit organisations (2024)
Journal Article
Jabbar, A., Apostolidis, C., Baines, N., Devine, A., Christofi, M., & Trivedi, S. (2024). Help those helping others - the role of universities in facilitating digitalisation and virtualisation in non-profit organisations. The Journal of Technology Transfer, https://doi.org/10.1007/s10961-024-10109-2

Help those helping others-facilitating digitalisation and virtualisation in non-profit organisations through University-Industry Collaborations. Abstract: In this paper we explore the role of universities in supporting the adoption of digitalisation... Read More about Help those helping others - the role of universities in facilitating digitalisation and virtualisation in non-profit organisations.

Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis (2024)
Journal Article
Blut, M., Wünderlich, N. V., & Brock, C. (2024). Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis. Journal of Retailing, 100(2), 293-315. https://doi.org/10.1016/j.jretai.2024.04.001

Retailers rely on virtual assistants (VAs), such as Amazon's Alexa and chatbots, to deliver 24/7 customer service at low costs, as well as novel shopping opportunities. Despite improved VA capabilities due to artificial intelligence (AI), many retail... Read More about Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis.

Should online retailers emphasize efficiency or experience? First insights on the evolution and heterogeneity of website attributes (2024)
Journal Article
El-Manstrly, D., Herhausen, D., Guha, A., Blut, M., & Grewal, D. (2024). Should online retailers emphasize efficiency or experience? First insights on the evolution and heterogeneity of website attributes. Journal of Retailing, 100(2), 274-292. https://doi.org/10.1016/j.jretai.2024.03.002

Anecdotal evidence indicates a notable shift in online consumer expectations, emphasizing a desire for an enjoyable online shopping experience, beyond convenience and efficiency. This insight thus prompts key questions: Should retai... Read More about Should online retailers emphasize efficiency or experience? First insights on the evolution and heterogeneity of website attributes.

Ethical compass: The need for Corporate Digital Responsibility in the use of Artificial Intelligence in financial services (2024)
Journal Article
Tóth, Z., & Blut, M. (2024). Ethical compass: The need for Corporate Digital Responsibility in the use of Artificial Intelligence in financial services. Organizational Dynamics, 53(2), Article 101041. https://doi.org/10.1016/j.orgdyn.2024.101041

Service research and business ethics literature intersect concerning the question of artificial intelligence (AI) service robot accountability. In financial services, there is a broad spectrum of potential ethical issues, from data usage to customer... Read More about Ethical compass: The need for Corporate Digital Responsibility in the use of Artificial Intelligence in financial services.

Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions (2024)
Journal Article
Wünderlich, N., Blut, M., & Brock, C. (2024). Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions. Journal of Product Innovation Management, 41(5), 1022-1046. https://doi.org/10.1111/jpim.12726

The increasing introduction of intelligent, interactive robots in the service industry raises concerns about the potential dehumanization of service provision and its influences on corporate brand perceptions. To avoid adverse effects, new service de... Read More about Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions.

The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior (2024)
Journal Article
Ghiassaleh, A., Kocher, B., & Czellar, S. (2024). The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior. Journal of Retailing, 100(2), 239-255. https://doi.org/10.1016/j.jretai.2024.01.001

Retailers encounter consequential choices when categorizing products on a (virtual) shelf display. This research disentangles the impact of two of these categorization schemes, namely attribute-based and benefit-based product catego... Read More about The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior.

Ensemble learning with dynamic weighting for response modeling in direct marketing (2024)
Journal Article
Zhang, X., Zhou, Y., Lin, Z., & Wang, Y. (2024). Ensemble learning with dynamic weighting for response modeling in direct marketing. Electronic Commerce Research and Applications, 64, Article 101371. https://doi.org/10.1016/j.elerap.2024.101371

Response modeling, a key to successful direct marketing, has become increasingly prevalent in recent years. However, it practically suffers from the difficulty of class imbalance, i.e., the number of responding (target) customers is often much smalle... Read More about Ensemble learning with dynamic weighting for response modeling in direct marketing.

Theorising worker voice for supply chain justice – communication, representation and recognition (2024)
Journal Article
Stephens, V., Benstead, A. V., Goworek, H., Charles, E., & Lukic, D. (2024). Theorising worker voice for supply chain justice – communication, representation and recognition. International Journal of Operations & Production Management, https://doi.org/10.1108/ijopm-06-2023-0528

Purpose
The paper explores the notion of worker voice in terms of its implications for supply chain justice. The paper proposes the value of the recognition perspective on social justice for framing workers’ experiences in global supply chains and i... Read More about Theorising worker voice for supply chain justice – communication, representation and recognition.