All Outputs (7)

Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities (2025)
Presentation / Conference Contribution
Bruun, A., Van Berkel, N., Raptis, D., & Law, E. L.-C. (2025, April). Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities. Presented at CHI 2025 (Conference on Human Factors in Computing Systems), Yokohama, Japan

Software development relies on collaboration and alignment between a variety of roles, including software developers and user experience designers. The increasing focus on artificial intelligence in today's development projects has given rise to new... Read More about Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities.

Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education (2024)
Presentation / Conference Contribution
Liu, J., Law, L.-C., & Shum, H. P. H. (2024, October). Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education. Presented at NordiCHI 2024, Uppsala

Driven by the recent incorporation of chatbots into art education, art critique as a key factor in this realm poses distinct challenges and opportunities for this technology intervention. This study investigates the efficacy of chatbot-generated crit... Read More about Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education.

Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education (2024)
Presentation / Conference Contribution
Liu, J., Law, E. L.-C., & Shum, H. P. H. (2024, October). Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education. Presented at NordiCHI 2024: Nordic Conference on Human-Computer Interaction, Uppsala Sweden

Driven by the recent incorporation of chatbots into art education, art critique as a key factor in this realm poses distinct challenges and opportunities for this technology intervention. This study investigates the efficacy of chatbot-generated crit... Read More about Chatbots and Art Critique: A Comparative Study of Chatbot and Human Experts in Traditional Chinese Painting Education.

Empirical Grounding for the Interpretations of Natural User Interface: A Case Study on Smartpen (2023)
Presentation / Conference Contribution
Alabdulwahab, B., & Lai-Chong Law, E. (2023, August). Empirical Grounding for the Interpretations of Natural User Interface: A Case Study on Smartpen. Presented at INTERACT 2023: 19th International Conference of Technical Committee 13 (Human- Computer Interaction) of IFIP (International Federation for Information Processing), York, UK

The emergence of Natural User Interface (NUI) approximately two decades ago promised to support intuitive and multimodal interactions by leveraging human sensorimotor skills such as touching, speaking, and gazing. Despite the development and introduc... Read More about Empirical Grounding for the Interpretations of Natural User Interface: A Case Study on Smartpen.

Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair (2023)
Presentation / Conference Contribution
Lai-Chong Law, E., van As, N., & Følstad, A. (2023, August). Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair. Presented at INTERACT 2023: 19th International Conference of Technical Committee 13 (Human- Computer Interaction) of IFIP (International Federation for Information Processing), York, UK

Trust is an attitudinal construct that can be sensitive to prior experience, gender, and age. In our study, we explored how trust in a banking chatbot might be shaped by these user characteristics. Statistical analysis of 251 participants, who intera... Read More about Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot with(out) Breakdown and Repair.

Tutor In-sight: Guiding and Visualizing Students Attention with Mixed Reality Avatar Presentation Tools (2023)
Presentation / Conference Contribution
Thanyadit, S., Heintz, M., & Law, E. L.-C. (2023, April). Tutor In-sight: Guiding and Visualizing Students Attention with Mixed Reality Avatar Presentation Tools. Presented at CHI '23: CHI Conference on Human Factors in Computing Systems, Hamburg, Germany

Remote conferencing systems are increasingly used to supplement or even replace in-person teaching. However, prevailing conferencing systems restrict the teacher’s representation to a webcam live-stream, hamper the teacher’s use of body-language, and... Read More about Tutor In-sight: Guiding and Visualizing Students Attention with Mixed Reality Avatar Presentation Tools.

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service (2022)
Presentation / Conference Contribution
Law, E. L.-C., Følstad, A., & van As, N. (2022, October). Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. Presented at NordiCHI '22: Nordic Human-Computer Interaction Conference, Aarhus, Denmark

Trust in chatbots can be shaped by various factors such as humanlikeness in terms of visual appearance and conversational content, and conversational performance in terms of the chatbot’s ability to avoid conversational breakdown. The literature is i... Read More about Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service.