The impact of digital governance on tourism development

Gozgor, Giray; Lau, Chi Keung; Lin, Zhibin; Zeng, Yan

doi:10.1016/j.jdec.2024.05.003

The echoes of social media friends’ travels: social influence and venue selection in a hyperconnected world (2025)
Journal Article
Yang, X., Lin, Z., Kargar, M., & Djafarova, E. (2025). The echoes of social media friends’ travels: social influence and venue selection in a hyperconnected world. Humanities and Social Sciences Communications, 12, Article 1069. https://doi.org/10.1057/s41599-025-05450-2

This research examines how social media friends influence each other’s travel decisions by investigating the roles of geographic distance and venue type. Through analysis of over 22 million check-ins from 112,000 users across Foursquare and Twitter p... Read More about The echoes of social media friends’ travels: social influence and venue selection in a hyperconnected world.

Pathways to prosperity: How tourism industry training reduces poverty (2025)
Journal Article
Sun, P., Huang, S., Yap, G., Lin, Z., & Zhao, L. (online). Pathways to prosperity: How tourism industry training reduces poverty. Tourism Economics, https://doi.org/10.1177/13548166251345990

This study investigates the effects of tourism industry training (TIT) on poverty alleviation, considering both direct and indirect pathways. Integrating labour mobility theory, human capital theory, and the tourism-led growth (TLG) hypothesis, we pr... Read More about Pathways to prosperity: How tourism industry training reduces poverty.

Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style (2025)
Journal Article
Su, L., Chen, H., & Lin, Z. (2025). Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style. Tourism Management, 111, Article 105228. https://doi.org/10.1016/j.tourman.2025.105228

Despite the assumed link between tourism and creativity, research remains limited, and findings are inconsistent. This study draws on trait activation theory and broaden-and-build theory of positive emotions to propose a theoretical model that explor... Read More about Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style.

Unpacking the Psychological Mechanisms of Service Robot Adoption for Lonely Customers (2025)
Journal Article
Yan, M., Yu, Q., Lin, Z., & Ye, Y. (online). Unpacking the Psychological Mechanisms of Service Robot Adoption for Lonely Customers. Journal of Digital Economy, https://doi.org/10.1016/j.jdec.2025.05.002

This research attempts to bridge the fields of service robotics and loneliness studies, exploring the relationship between customers’ psychological state and technology use. Drawing upon the Evolutionary Theory of Loneliness, we propose lonely custom... Read More about Unpacking the Psychological Mechanisms of Service Robot Adoption for Lonely Customers.

Curating wellness: Exploring healing experiences in digitally transformed museums (2025)
Journal Article
Wu, J., Tuo, Y., Bai, C., & Lin, Z. (2025). Curating wellness: Exploring healing experiences in digitally transformed museums. Tourism Management, 111, Article 105207. https://doi.org/10.1016/j.tourman.2025.105207

This study explores how digital technologies shape museums as spaces of healing, using a qualitative case study of the China Grand Canal Museum. We conducted semi-structured interviews with 27 visitors between July and August 2022 and identified five... Read More about Curating wellness: Exploring healing experiences in digitally transformed museums.

Intra-family succession and firm’s internationalization: a network-based resource perspective (2025)
Journal Article
Zhang, L., Lin, Z., Baranchenko, Y., & Ren, L. (online). Intra-family succession and firm’s internationalization: a network-based resource perspective. International Journal of Entrepreneurial Behavior & Research, https://doi.org/10.1108/IJEBR-10-2023-1066

Purpose: This study investigates how intra-family succession impacts the internationalization of family firms, focusing on generational factors such as the departure of incumbents and the social capital of successors. Design/methodology/approach: The... Read More about Intra-family succession and firm’s internationalization: a network-based resource perspective.

No man is an island: Will service robots reduce employee loneliness? (2025)
Journal Article
Liu, X., Lin, Z., Fang, S., & Zhang, L. (2025). No man is an island: Will service robots reduce employee loneliness?. Tourism Management, 109, Article 105151. https://doi.org/10.1016/j.tourman.2025.105151

Although the application of robotics technology in tourism and hospitality service scenarios has been widely explored, few studies have investigated the impact of service robots on employee workplace loneliness. To address this issue, we conducted tw... Read More about No man is an island: Will service robots reduce employee loneliness?.

Smooth or sticky? An analysis of service variability (2025)
Journal Article
Zhong, J., Lin, Z., Jia, F., & Schoenherr, T. (2025). Smooth or sticky? An analysis of service variability. Humanities and Social Sciences Communications, 12(1), Article 113. https://doi.org/10.1057/s41599-024-04185-w

This study examines the impact of service variability on customer-perceived service quality across various stages of the customer experience journey. Through a behavioral experiment, the findings reveal that the overall perceived service quality is i... Read More about Smooth or sticky? An analysis of service variability.

Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization (2025)
Journal Article
Liu, X., Zhang, L., Lin, Z., & Guan, X. (2025). Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization. Tourism Management, 109, Article 105149. https://doi.org/10.1016/j.tourman.2025.105149

Recent research has begun to investigate employee-robot interactions, but the impact of employee-robot engagement in the workplace still requires further exploration. This research adopted a perspective of psychological empowerment to uncover the mec... Read More about Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization.

Mindset matters: Mitigating negative spillover effects in service failures (2024)
Journal Article
Chen, H. Y., Hu, J., & Lin, Z. (2025). Mindset matters: Mitigating negative spillover effects in service failures. Tourism Management, 108, Article 105118. https://doi.org/10.1016/j.tourman.2024.105118

Mitigating the spillover effects of service failures has been a critical challenge in tourism management. This research investigates how tourists’ mindsets influence the negative spillover effects of service failures. Through six empirical studies us... Read More about Mindset matters: Mitigating negative spillover effects in service failures.

Where there is a thriving, there is a green way: cultivating employee green creativity through green HRM and creative leadership (2024)
Journal Article
Liu, X., Lin, Z., & Sun, Y. (2024). Where there is a thriving, there is a green way: cultivating employee green creativity through green HRM and creative leadership. Employee Relations, 46(8), 1826-1842. https://doi.org/10.1108/er-02-2024-0080

Purpose
The purpose of the study is to investigate the mechanisms through which green HRM practices foster green creativity among employees. Specifically, it tests a conceptual model linking green HRM practices to green creativity, with employee thr... Read More about Where there is a thriving, there is a green way: cultivating employee green creativity through green HRM and creative leadership.

Flexible paths to innovation: mitigating commuting’s impact on creative deviance (2024)
Journal Article
Liu, X., Lin, Z., Li, X., & Liang, C. (2025). Flexible paths to innovation: mitigating commuting’s impact on creative deviance. Journal of Managerial Psychology, 40(2), 147-161. https://doi.org/10.1108/JMP-11-2023-0722

Purpose: This study aims to investigate how long commutes negatively affect employees’ creative deviance at work, exploring the mediating role that impaired work–life balance plays in linking commute to restricted creative deviance, as well as examin... Read More about Flexible paths to innovation: mitigating commuting’s impact on creative deviance.

Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages (2024)
Journal Article
Wang, L., Chen, Y., Xu, Y., & Lin, Z. (2024). Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages. International Journal of Hospitality Management, 123, Article 103942. https://doi.org/10.1016/j.ijhm.2024.103942

The effectiveness of assertive advertising in the travel and hospitality industry remains unclear, despite its prevalence. This study investigates the role of customers' self-concept clarity (SCC) and brand perception in their response to assertive a... Read More about Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages.

The cost of ‘cost reduction’: An integrative review of blended workgroups (2024)
Journal Article
Liu, M., Li, Y., Lin, Z., Zhou, J., & Liu, S. (2025). The cost of ‘cost reduction’: An integrative review of blended workgroups. Human Resource Management Review, 35(1), Article 101054. https://doi.org/10.1016/j.hrmr.2024.101054

Blended workgroups, comprising both standard and nonstandard employees, are increasingly used by organisations to reduce costs, however, evidence on their effectiveness has been mixed. This integrative review analyses 96 relevant empirical studies, a... Read More about The cost of ‘cost reduction’: An integrative review of blended workgroups.

The agglomeration patterns of different lodging segments around a transportation hub (2024)
Journal Article
Niu, B., Lin, Z., & Yin, P. (2024). The agglomeration patterns of different lodging segments around a transportation hub. Research in Transportation Business and Management, 57, 101199. https://doi.org/10.1016/j.rtbm.2024.101199

The main purpose of this paper is to examine how the spatial distribution of the accommodation industry evolved in areas with a high-speed railway (HSR) station. We collected 419 points of interest (POI) data on the accommodation industry within a 3k... Read More about The agglomeration patterns of different lodging segments around a transportation hub.

From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM (2024)
Journal Article
Su, L., Wang, X., Lin, Z., & Xiao, S. (2025). From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM. Psychology and Marketing, 42(1), 64-79. https://doi.org/10.1002/mar.22113

This research investigates how aligning service providers' warmth and competence with the nature of leisure activities (relaxing vs. challenging) influences pleasure and electronic word-of-mouth (eWOM) sharing. Through a series of five studies, inclu... Read More about From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM.

Intergenerational succession and corporate philanthropy: A stakeholder perspective (2024)
Journal Article
Zhang, L., Lin, Z., Huang, W., Djafarova, E., & and Ren, L. (2024). Intergenerational succession and corporate philanthropy: A stakeholder perspective. International Journal of Entrepreneurial Behavior & Research, 30(10), 2652-2673. https://doi.org/10.1108/IJEBR-11-2023-1181

Purpose
Based on stakeholder theory, this study aims to examine the impact of family firm succession on corporate philanthropy while considering the potential role of the clan cultural context, industry context, and the stage of succession.

Desig... Read More about Intergenerational succession and corporate philanthropy: A stakeholder perspective.

From screen to reality: How AR drives consumer engagement and purchase intention (2024)
Journal Article
Yang, J., & Lin, Z. (2024). From screen to reality: How AR drives consumer engagement and purchase intention. Journal of Digital Economy, 3, 37-46. https://doi.org/10.1016/j.jdec.2024.07.001

This study examines the critical role of telepresence in augmented reality (AR) retail, focusing on the key attributes of interactivity and vividness, and their impact on online marketing effectiveness. Through an online survey, the research reveals... Read More about From screen to reality: How AR drives consumer engagement and purchase intention.

The impact of digital governance on tourism development (2024)
Journal Article
Gozgor, G., Lau, C. K., Lin, Z., & Zeng, Y. (2024). The impact of digital governance on tourism development. Journal of digital economy, 3, 1-13. https://doi.org/10.1016/j.jdec.2024.05.003

This paper examines the impact of digital governance on inbound tourism using the panel dataset from 151 countries from 2000 to 2019. Fixed-effects and System Generalised Method of Moments estimations show that the internet shutdown capacity and prac... Read More about The impact of digital governance on tourism development.

All Outputs (117)