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All Outputs (2)

Distributed control approach for small-scale energy zones (2008)
Journal Article
Trichakis, P., Taylor, P., Coates, G., & Cipcigan, L. (2008). Distributed control approach for small-scale energy zones. Proceedings of the Institution of Mechanical Engineers, Part A: Journal of Power and Energy, 222(2), 137-147. https://doi.org/10.1243/09576509jpe416

A small-scale energy zone (SSEZ) is a conceptual future low-voltage distribution network (LVDN) configuration, containing controllable small-scale embedded generators (SSEGs), energy storage units, and consumer demands. The SSEZ concept, coupled with... Read More about Distributed control approach for small-scale energy zones.

Understanding and profitably managing customer loyalty (2008)
Journal Article
Gee, R., Coates, G., & Nicholson, M. (2008). Understanding and profitably managing customer loyalty. Marketing Intelligence & Planning, 26(4), 359-374. https://doi.org/10.1108/02634500810879278

Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes... Read More about Understanding and profitably managing customer loyalty.