Patients' perceptions and experiences of patient safety in primary care in England

Ricci-Cabello, I.; Pons-Vigués, M.; Berenguera, A.; Pujol-Ribera, E.; Slight, S.P.; Valderas, J.M.

Abstract

Background. One of the most remarkable features of patient safety research in primary care is the sparse attention paid to patients’ own experiences. Objective. To explore patient’s perceptions and experiences of patient safety in primary care in England. Methods. We conducted a qualitative study in the South of England with an opportunistic sample of 27 primary care users. Information was obtained from four patient focus groups. A thematic content analysis was conducted by three analysts and consensus reached within the research team on the key themes that emerged. Results. Participants’ conceptualizations of patient safety referred to high standards of health care delivery within a relationship of trust. Participants identified four main factors that they believed could potentially affect patient safety. These included factors related to (i) the patient (attitudes, behaviours and health literacy); (ii) the health professional (attitudes, behaviours and accuracy of diagnoses); (iii) the relationship between patients and health professionals (communication and trust); and (iv) the health care system (workload, resources, care coordination, accessibility, interdisciplinary teamwork and accuracy of health care records). Confidentiality, continuity of care and treatment-related safety emerged as cross-cutting major threats to patient safety. Conclusions. The exploration of participants’ perceptions and experiences allowed the identification of a wide variety of themes that were perceived to impact on patient safety in primary care. The findings of this study could be used to enrich current frameworks that are exclusively based on professional or health care system perspectives.

Citation

Ricci-Cabello, I., Pons-Vigués, M., Berenguera, A., Pujol-Ribera, E., Slight, S., & Valderas, J. (2016). Patients' perceptions and experiences of patient safety in primary care in England. Family Practice, 33(5), 535-542. https://doi.org/10.1093/fampra/cmw046

• Journal Article Type: Article
• Acceptance Date: May 12, 2016
• Online Publication Date: Jun 16, 2016
• Publication Date: Oct 1, 2016
• Deposit Date: Jun 29, 2016
• Publicly Available Date: Jun 16, 2017
• Journal: Family Practice
• Print ISSN: 0263-2136
• Electronic ISSN: 1460-2229
• Publisher: Oxford University Press
• Peer Reviewed: Peer Reviewed
• Volume: 33
• Issue: 5
• Pages: 535-542
• DOI: https://doi.org/10.1093/fampra/cmw046
• Public URL: https://durham-repository.worktribe.com/output/1380316