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Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lin, Z.; Filieri, R.

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Authors

R. Filieri



Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Journal Article Type Article
Acceptance Date Jul 10, 2015
Online Publication Date Jul 24, 2015
Publication Date Sep 1, 2015
Deposit Date Nov 10, 2017
Publicly Available Date Nov 10, 2017
Journal Transportation Research Part E: Logistics and Transportation Review
Print ISSN 1366-5545
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 81
Pages 158-168
DOI https://doi.org/10.1016/j.tre.2015.07.001
Public URL https://durham-repository.worktribe.com/output/1344263

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