N. Hyndman
Many stones can form an arch, singly none: (Re-)establishing trust in charities
Hyndman, N.; Liguori, M.; McKillop, D.
Authors
Professor Mariannunziata Liguori mariannunziata.liguori@durham.ac.uk
Professor in Accounting
D. McKillop
Abstract
Trust in charities is critical in terms of the health of the sector, and also in relation to the establishment and maintenance of social cohesiveness. Moreover, lack of trust can not only damage the charity sector (having negative impacts on public perceptions and donor giving) but can also undermine attempts at building social capital. Yet, how trust is defined, the various forms that it takes and how it is established (or re-established, if lost) is unclear. This paper explores the various conceptions of what trust is, applies them to charities and examines trust in relation to the sustainability of the sector. A key finding is that trust has many dimensions, and charities (and the sector as a whole) need to work on a range of fronts on an ongoing basis to protect and build perceptions of trustworthiness (‘many stones can form an arch’). As a consequence, the paper presents an outline research agenda (in the form of four key questions) that encourages future researchers to enhance understanding of the important interplay between trust and charities more fully. This focuses on the relationship between charities and beneficiaries, how trust-building activities vary with charity size/area of activity, the potential role of communicating service delivery and what ‘good regulation’ might look like.
Citation
Hyndman, N., Liguori, M., & McKillop, D. (2021). Many stones can form an arch, singly none: (Re-)establishing trust in charities. Financial Accountability and Management, 37(4), 385-398. https://doi.org/10.1111/faam.12286
Journal Article Type | Article |
---|---|
Acceptance Date | Dec 30, 2020 |
Online Publication Date | Jan 15, 2021 |
Publication Date | Oct 12, 2021 |
Deposit Date | Oct 18, 2021 |
Publicly Available Date | Oct 20, 2021 |
Journal | Financial Accountability & Management |
Print ISSN | 0267-4424 |
Electronic ISSN | 1468-0408 |
Publisher | Wiley |
Peer Reviewed | Peer Reviewed |
Volume | 37 |
Issue | 4 |
Pages | 385-398 |
DOI | https://doi.org/10.1111/faam.12286 |
Public URL | https://durham-repository.worktribe.com/output/1229602 |
Files
Published Journal Article
(168 Kb)
PDF
Publisher Licence URL
http://creativecommons.org/licenses/by/4.0/
Copyright Statement
© 2021 The Authors. Financial Accountability & Management published by John Wiley & Sons Ltd
This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
You might also like
Public Accountability in an Unpredictable World: Tales of the Unexpected
(2024)
Journal Article
The slings and arrows of outrageous fortune: Exploring resilience in the third sector
(2024)
Journal Article
Reflecting on Management Change in the UK Public Sector: Was it all Worth it?
(2024)
Book Chapter
Downloadable Citations
About Durham Research Online (DRO)
Administrator e-mail: dro.admin@durham.ac.uk
This application uses the following open-source libraries:
SheetJS Community Edition
Apache License Version 2.0 (http://www.apache.org/licenses/)
PDF.js
Apache License Version 2.0 (http://www.apache.org/licenses/)
Font Awesome
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2024
Advanced Search